Contextual search on Incident is not working. Related Search for Knowledge and catalog items are not showingIssue Contextual search on Incident is not working. Related Search for Knowledge and catalog items are not showing.CauseThe text index for the kb_knowledge table and sc_cat_item are in the State of "Not Started:" https://<instance_name>.service-now.com/nav_to.do?uri=%2Fts_index_name_list.do%3Fsysparm_query%3Dtable%253Dsc_cat_item%255EORtable%253Dkb_knowledge%26sysparm_first_row%3D1%26sysparm_view%3DResolutionThe text index for the kb_knowledge table is in the state of Not Started: https://<instance_name>.service-now.com/nav_to.do?uri=%2Fts_index_name_list.do%3Fsysparm_query%3Dtable%253Dsc_cat_item%255EORtable%253Dkb_knowledge%26sysparm_first_row%3D1%26sysparm_view%3D Try regenerating text index as discussed here: Regenerate a text index for a table