Screen goes blank while submitting a catalog item service_catalog.doIssue When trying to order an item from the platform, after clicking on "Checkout", a blank screen is shown. Ideally confirmation page should come instead of that page gets redirected to the page: https://<your-instance>.service-now.com/service_catalog.do Note: This functionality is working fine when ordered from service portal.CauseCould be one of the below reasons The catalog item is inactiveCustomization of OOB Script include-CatalogTransactionCheckouthttps://<your-instance>.service-now.com /nav_to.do?uri=sys_script_include.do?sys_id=8f3a2778c0a8002700fbde5ad148abe3ResolutionFor Cause #1: Activate the item to fix the issue. For Cause #2: Reverting the Script include-CatalogTransactionCheckout to its out-of-the-box state should allow you to submit catalogue items from platform view without being redirected to service catalog.do.