How multiple attachments are generated when a task record is created from an inbound emailSummaryWhen an incident or request is created from an inbound email action, this typically shows multiple attachment entries on the activity stream of the target records, generated by images / logos present in the email body or in the signature. How these images are processed in the target records differs on how the images were added. If you attach the image in the email body using the paperclip icon on the email composer, it gets added as an attachment in the target record:If you attach the image in the email body using the 'Insert pictures inline' option, the images does not get added as an attachment in the target record:If you are adding an image in the signature using the 'Insert pictures inline' option, the images does not get added as an attachment in the target record:If you are copying and pasting the image in the signature, the images will get added as attachments in the target record. This action of copy and pasting works on the email body content as well. if you are copying and pasting the images in the email body, they will get added as an attachment in the target record.Related LinksBest Practices depending on business requirements: For images in the signature, please add them using the 'Insert pictures inline' option in the signature composer.For images in the email body you can either copy-paste the images, or use the paper clip icon on the email composer. You can take this approach if you want to display the attachments in the activity formatter so that the user does not have to open the actual email to see the images.if you do not want the user to scroll through the activities, then the images should be added using the 'Insert pictures inline'.