Virtual Agent in MS Teams shows message "I'm having technical issues and won't be able to continue this conversation"Issue Users getting "I'm having technical issues and won't be able to continue this conversation" message in Virtual Agent (VA) in Microsoft (MS) teams.ReleaseAll SupportedCauseThere are many causes for this message; two possible scenarios that could be causing this message to show in Virtual Agent (VA) in MS Teams are described below.1) Guest users see a "technical issues" message when the user clicks on the 'continue as guest' button. Steps to reproduce: Guest user types 'hello' or any message.Gets a picker asking to link (along with a 'continue as guest' button).Click 'Continue as guest'.See a technical issues message.Root cause: The issue is happening because the custom setup topics used are not public.Greetings, Anything else, Closing Conversation, Error Handling Topic, Live Agent Support, etc. are public out-of-the-box (OOB) 2) Linked user sees a "technical issues" message after receiving a 'wait' time card.Steps to reproduce: User types '<something> - initiated via Service Desk Bot in Teams'User will see a wait time card.Click on "cancel' before agent accepts the chat.Won't see any response.Type something and technical issues message will appearRoot cause: When the user clicks on Cancel, the flow is going to a custom 'Anything else' topic, where it is again switching to 'Live Agent Support.Anything else topic should actually not be called when the user clicks on Cancel. That is addressed as part of PRB1474313 (fixed in Rome).ResolutionFix for scenario 1: Make those topics public.Fix for scenario 2: Remove the custom 'Anything else' topic from the 'Custom greetings and setup' page.Related LinksThere are other scenarios where you could run into this error. For example, another cause for this error is when using the "AI search fall back" topic while not having AI search enabled. To fix this, activate AI search or remove "AI search fall back" topic from the setup topics.