Virtual Agent in MS Teams shows message "I'm having technical issues and won't be able to continue this conversation"DescriptionUsers getting "I'm having technical issues and won't be able to continue this conversation" Message in Virtual Agent in MS teamsRelease or EnvironmentAll SupportedCauseTwo Scenarios were observed when this message is shown in VA in MS Teams1) Guest users getting technical issues message:When user clicks on 'continue as guest' button.Steps to reproduce:a. guest user types hello or any message.b. Gets a picker asking to link (along with a 'continue as guest' button).c. click 'Continue as guest'.d. you should see a technical issues message.Root cause: Issue is happening because the custom setup topics used are not public.Greetings , Anything else Closing Conversation , Error Handling Topic , Live Agent Support etc. are public OOB[Out-Of-Box] 2) Linked user getting technical issues after receiving wait time card.Steps to reproduce:1. user types '<something> - initiated via Service Desk Bot in Teams'2. User will see a wait time card.3. click on "cancel' before agent accepts the chat.4. won't see any response.5. type something and they will see technical issues messageRoot cause : When user clicks on Cancel, the flow is going to custom 'Anything else' topic, where it is again switching to 'Live Agent Support .Anything else topic should actually not be called when user clicks on Cancel. That is addressed as part of PRB1474313.ResolutionFix for scenario 1: We can make those topics public. Fix for scenario 2 : we can remove custom Anything else topic from the 'Custom greetings and setup' page.