Cloud Discovery Virtual Machine Schedules are not getting triggered once the Cloud Discovery schedule is completed successfully - Support and Troubleshooting

Cloud Discovery Virtual Machine Schedules are not getting triggered once the Cloud Discovery schedule is completed successfully Issue Cloud Discovery VM Schedules are not getting triggered once the Cloud discovery schedule is completed successfully.

When the 'run_as' user has insufficient or no proper privileges to run the discovery. When checked the system logs, we see the VM Schedule discovery are falling with below exceptions:

org.mozilla.javascript.JavaScriptException: Error: You don't have permissions to use this script -CloudWizardDiscovery (sys_script_include.ed07e248c79023000a1123622b97631a.script; line 31): org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1036) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:829) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen.sys_script_include_ed07e248c79023000a1123622b97631a_script.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1501) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:829) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen.sys_script_include_4b4c7dd0c75423000a1123622b976351_script.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.ScriptRuntime.applyOrCall(ScriptRuntime.java:2576) org.mozilla.javascript.BaseFunction.execIdCall(BaseFunction.java:300) org.mozilla.javascript.IdFunctionObject.call(IdFunctionObject.java:102) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1501) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:829) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen.sys_script_include_d22e7bdbc0a8016500a18e024bfc9aa3_script.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.BaseFunction.construct(BaseFunction.java:372) org.mozilla.javascript.ScriptRuntime.newObject(ScriptRuntime.java:2476) org.mozilla.javascript.ScriptRuntime.newObjectEx(ScriptRuntime.java:2491) org.mozilla.javascript.gen.sys_script_include_96891f3953f313007f3c48f153dc348b_script_91._c_script_0_literal1(sys_script_include.96891f3953f313007f3c48f153dc348b.script) org.mozilla.javascript.gen.sys_script_include_96891f3953f313007f3c48f153dc348b_script_91._c_script_0(sys_script_include.96891f3953f313007f3c48f153dc348b.script:2) org.mozilla.javascript.gen.sys_script_include_96891f3953f313007f3c48f153dc348b_script_91.call(sys_script_include.96891f3953f313007f3c48f153dc348b.script) org.mozilla.javascript.gen.sys_script_include_96891f3953f313007f3c48f153dc348b_script_91.exec(sys_script_include.96891f3953f313007f3c48f153dc348b.script) com.glide.script.ScriptEvaluator.execute(ScriptEvaluator.java:279) com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:118) com.glide.script.system.ASystemInclude.includeScript(ASystemInclude.java:198) com.glide.script.system.ASystemInclude.include(ASystemInclude.java:135) com.glide.script.AGlideRhinoScopeHandler.isScriptInclude(AGlideRhinoScopeHandler.java:46) com.glide.script.GlideRhinoScopeHandler.found(GlideRhinoScopeHandler.java:27) com.glide.script.RhinoScope.has(RhinoScope.java:69) org.mozilla.javascript.ScriptableObject.getBase(ScriptableObject.java:2667) org.mozilla.javascript.ScriptableObject.hasProperty(ScriptableObject.java:2419) org.mozilla.javascript.ScriptRuntime.initScript(ScriptRuntime.java:3532) org.mozilla.javascript.gen.sys_script_include_fb9b7ed40b275300f198812f15673a20_script_90._c_script_0(sys_script_include.fb9b7ed40b275300f198812f15673a20.script) org.mozilla.javascript.gen.sys_script_include_fb9b7ed40b275300f198812f15673a20_script_90.call(sys_script_include.fb9b7ed40b275300f198812f15673a20.script) org.mozilla.javascript.gen.sys_script_include_fb9b7ed40b275300f198812f15673a20_script_90.exec(sys_script_include.fb9b7ed40b275300f198812f15673a20.script) com.glide.script.ScriptEvaluator.execute(ScriptEvaluator.java:279) com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:118) com.glide.script.system.ASystemInclude.includeScript(ASystemInclude.java:198) com.glide.script.system.ASystemInclude.include(ASystemInclude.java:135) com.glide.script.AGlideRhinoScopeHandler.isScriptInclude(AGlideRhinoScopeHandler.java:46) com.glide.script.GlideRhinoScopeHandler.found(GlideRhinoScopeHandler.java:27) com.glide.script.ARhinoScope.get(ARhinoScope.java:82) com.glide.script.RhinoScope.get(RhinoScope.java:52) org.mozilla.javascript.ScriptableObject.getProperty(ScriptableObject.java:2318) org.mozilla.javascript.ScriptRuntime.topScopeName(ScriptRuntime.java:1871) org.mozilla.javascript.ScriptRuntime.name(ScriptRuntime.java:1766) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1591) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:829) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen.sys_script_094122a46773130022646c706785ef13_script.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1501) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:829) org.mozilla.javascript.InterpretedFunction.lambda$exec$1(InterpretedFunction.java:168) com.glide.caller.gen.sys_script_094122a46773130022646c706785ef13_script.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.exec(InterpretedFunction.java:167) com.glide.script.ScriptEvaluator.execute(ScriptEvaluator.java:279) com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:118) com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:82) com.glide.script.fencing.GlideScopedEvaluator.evaluateScript(GlideScopedEvaluator.java:321) com.glide.script.fencing.GlideScopedEvaluator.evaluateScript(GlideScopedEvaluator.java:225) com.glide.script.fencing.GlideScopedEvaluator.evaluateScript(GlideScopedEvaluator.java:212) com.glide.script.BusinessRule.runScript(BusinessRule.java:422) com.glide.script.BusinessRule.runSyncBusinessRule(BusinessRule.java:305) com.glide.script.BusinessRule.runBusinessRule(BusinessRule.java:213) com.glide.script.BusinessRule.run(BusinessRule.java:189) com.glide.script.GlideRecordBusinessRules.run(GlideRecordBusinessRules.java:101) com.glide.script.GlideRecord.runScripts(GlideRecord.java:1383) com.glide.script.GlideRecord.runScriptsAndEngines(GlideRecord.java:1317) com.glide.script.GlideRecord.postChange(GlideRecord.java:5078) com.glide.script.GlideRecord.postInsert(GlideRecord.java:5042) com.glide.script.GlideRecord.insert(GlideRecord.java:4973) com.glide.script.GlideRecord.insert(GlideRecord.java:4868) com.glide.script.GlideRecord.jsFunction_insert(GlideRecord.java:5414) sun.reflect.GeneratedMethodAccessor54.invoke(Unknown Source) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) java.lang.reflect.Method.invoke(Method.java:498) org.mozilla.javascript.MemberBox.invoke(MemberBox.java:138) org.mozilla.javascript.FunctionObject.doInvoke(FunctionObject.java:670) org.mozilla.javascript.FunctionObject.call(FunctionObject.java:614) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2609) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1501) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:829) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen.sys_script_include_0923b5ee0ab30150007c408f74342949_script.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1501) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:829) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen.sys_script_include_0923b5ee0ab30150007c408f74342949_script.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1501) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:829) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen.sys_script_include_0923b5ee0ab30150007c408f74342949_script.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.ScriptRuntime.applyOrCall(ScriptRuntime.java:2576) org.mozilla.javascript.BaseFunction.execIdCall(BaseFunction.java:300) org.mozilla.javascript.IdFunctionObject.call(IdFunctionObject.java:102) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1501) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:829) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen.sys_script_include_092266f60ab30150007b0466d082578c_script.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.optimizer.OptRuntime.call2(OptRuntime.java:42) org.mozilla.javascript.gen.sys_script_include_a6cdaf5bc0a802550004f460b6c04967_script_61._c_anonymous_3(sys_script_include.a6cdaf5bc0a802550004f460b6c04967.script:38) org.mozilla.javascript.gen.sys_script_include_a6cdaf5bc0a802550004f460b6c04967_script_61.call(sys_script_include.a6cdaf5bc0a802550004f460b6c04967.script) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1501) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:829) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen._refname_.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:563) org.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:3459) org.mozilla.javascript.InterpretedFunction.exec(InterpretedFunction.java:164) com.glide.script.ScriptEvaluator.execute(ScriptEvaluator.java:279) com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:118) com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:82) com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:73) com.glide.script.Evaluator.evaluateString(Evaluator.java:103) com.snc.automation.ScriptJob.executeInSingleDomain(ScriptJob.java:57) com.snc.automation.ScriptJob.execute(ScriptJob.java:41) com.glide.schedule.JobExecutor.lambda$executeJob$0(JobExecutor.java:115) com.glide.schedule.JobExecutor.executeJob(JobExecutor.java:118) com.glide.schedule.JobExecutor.execute(JobExecutor.java:102) com.glide.schedule_v2.SchedulerWorkerThread.executeJob(SchedulerWorkerThread.java:300) com.glide.schedule_v2.SchedulerWorkerThread.lambda$process$0(SchedulerWorkerThread.java:188) com.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35) com.glide.schedule_v2.SchedulerWorkerThread.process(SchedulerWorkerThread.java:188) com.glide.schedule_v2.SchedulerWorkerThread.run(SchedulerWorkerThread.java:102) com.glide.ui.ServletErrorListener

and

WARNING *** WARNING *** Evaluator: java.lang.ClassCastException: org.mozilla.javascript.Undefined cannot be cast to java.util.List Caused by error in sys_script_include.a6cdaf5bc0a802550004f460b6c04967.script at line 38 com.snc.discovery.js.DiscoveryRangesDB.jsStaticFunction_getByScheduleID(DiscoveryRangesDB.java:103) sun.reflect.GeneratedMethodAccessor4431.invoke(Unknown Source) sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) java.lang.reflect.Method.invoke(Method.java:498) org.mozilla.javascript.MemberBox.invoke(MemberBox.java:138) org.mozilla.javascript.FunctionObject.doInvoke(FunctionObject.java:670) org.mozilla.javascript.FunctionObject.call(FunctionObject.java:547) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2609) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1501) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:829) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen.sys_script_include_092329440ab30150009e4c93176ef3d0_script.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.ScriptRuntime.applyOrCall(ScriptRuntime.java:2576) org.mozilla.javascript.BaseFunction.execIdCall(BaseFunction.java:300) org.mozilla.javascript.IdFunctionObject.call(IdFunctionObject.java:102) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1501) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:829) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen.sys_script_include_092266f60ab30150007b0466d082578c_script.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.optimizer.OptRuntime.call2(OptRuntime.java:42) org.mozilla.javascript.gen.sys_script_include_a6cdaf5bc0a802550004f460b6c04967_script_41._c_anonymous_3(sys_script_include.a6cdaf5bc0a802550004f460b6c04967.script:38) org.mozilla.javascript.gen.sys_script_include_a6cdaf5bc0a802550004f460b6c04967_script_41.call(sys_script_include.a6cdaf5bc0a802550004f460b6c04967.script) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2678) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2617) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1501) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:829) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152) com.glide.caller.gen._refname_.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151) org.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:563) org.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:3459) org.mozilla.javascript.InterpretedFunction.exec(InterpretedFunction.java:164) com.glide.script.ScriptEvaluator.execute(ScriptEvaluator.java:279) com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:118) com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:82) com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:73) com.glide.script.Evaluator.evaluateString(Evaluator.java:103) com.snc.automation.ScriptJob.executeInSingleDomain(ScriptJob.java:57) com.snc.automation.ScriptJob.execute(ScriptJob.java:41) com.glide.schedule.JobExecutor.lambda$executeJob$0(JobExecutor.java:115) com.glide.schedule.JobExecutor.executeJob(JobExecutor.java:118) com.glide.schedule.JobExecutor.execute(JobExecutor.java:102) com.glide.schedule_v2.SchedulerWorkerThread.executeJob(SchedulerWorkerThread.java:300) com.glide.schedule_v2.SchedulerWorkerThread.lambda$process$0(SchedulerWorkerThread.java:188) com.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35) com.glide.schedule_v2.SchedulerWorkerThread.process(SchedulerWorkerThread.java:188) com.glide.schedule_v2.SchedulerWorkerThread.run(SchedulerWorkerThread.java:102)

Cause When the 'run_as' user has insufficient or lost privileges to script includes used by discovery during the discovery process.

Resolution Providing proper permission to the 'run_as' user to access the required script includes or change the 'run_as' to users that have proper permissions to access the script includes.