'New' button in Assets related list on Account / Consumer forms does not work - Known Error

'New' button in Assets related list on Account / Consumer forms does not work Description In CSM/FSM Configurable workspace, there is a related list to "Assets" on Account and Consumer record forms. This related list has the default "New" related list action. Before San Diego, clicking on this action would create a new record in Asset table (alm_asset) with "Account" field auto-populated. In a San Diego release instance, if ITAM Workspace application is installed, "New" button of "Assets" related list in CSM/FSM Configurable workspace does not trigger any action if clicked.

Steps to Reproduce

1. Install the plugin: Customer Service Management Demo Data 2. Login to CSM Configurable workspace home via instance URL/now/cwf/agent/home 3. Click on list icon below home button 4. Navigate to Customer->Accounts->Boxeo 5. Click on Assets related list 6. Click on the New button

There is no new asset creation form with Account field auto populated as Boxeo.

Workaround This problem has no workaround, is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.