The HTML editing screen does not appear on the (kb_social_qa_question)Social Q&A page. - Known Error

The HTML editing screen does not appear on the (kb_social_qa_question)Social Q&A page. Description The HTML editing screen does not appear on the (kb_social_qa_question)Social Q&A page.

Steps to Reproduce

To reproduce the issue, the instance must have this plugin activated --> "com.glide.service-portal.sqanda" [Service Portal Social QA]

> Impersonate system admin > Navigate to - https:// .service-now.com/sp?id=kb_social_qa_question&sys_id=047eeb8bff0221009b20111111111121 > Click on edit. > Observe that the HTML Editor does not load. > The same works in a Quebec instance. https:// .service-now.com/sp?id=kb_social_qa_question&sys_id=047eeb8bff0221009b20111111111121 Note: Make sure to impersonate "system admin" to see the "edit".

Workaround Service Portal Social QA (com.glide.service-portal.sqanda) Plugin has been deprecated in Rome. After carefully considering the severity and frequency of this problem and the risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologize for any inconvenience.