Univeral Request fulfiller(sn_uni_req.routing_agent) cannot see a record's related emails ( Even in the Activity Stream) - Known Error

Univeral Request fulfiller(sn_uni_req.routing_agent) cannot see a record's related emails ( Even in the Activity Stream) Description Universal Request fulfiller(sn_uni_req.routing_agent) cannot see a record's related emails ( Even in the Activity Stream)

Steps to Reproduce

> Take any OOB Quebec or Rome instance and install the plugin "com.snc.universal_request" along with Demo Data. > Create a new Universal Request record. > Create a new sys_email record targetting the created Universal Request record. > Navigate to the Universal Request and add the "Sent/Received Emails" to the selected Activity stream. > Now Impersonate "Routing Agent1" and observe that neither the Email record which we created nor the Email activity in the activity stream is visible.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.