Classic manager Workspace - On Schedules / Agent Workspace Team Calendar - Agent Name links produce record not found error - Known Error

Classic manager Workspace - On Schedules / Agent Workspace Team Calendar - Agent Name links produce record not found error Description In Classic Manager Workspace - On Schedules, or in Agent Workspace, clicking on Team Calendar Agent Name links leads to an un-existent record. 'Record not found' is displayed, and no user profile page can open.

Steps to Reproduce

1 - Login as Manager persona user. 2 - Navigate to Manager workspace. 3 - Click on Schedules Module. 4 - Go to On Team Calendar. 5 - Click on the Agent Name links. 'Record not found' is displayed and the user profile page can not be reached. 6 - Login as Agent user with sn_shift_planning.agent role. 7 - Navigate to Agent workspace. 8 - Click on Schedule Module. 9 - Click on Team Calendar tab. 10 - Click on the Agent Name links and observe same results as in step 5.

Workaround This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

Manager personas can still go to the user record form by using the Teams Module > Assignment Group >`Group Members > Agent record.

In case users still clicking on the Agent name from the link and ending up in a no-record-found page, they can always go back to the previous page by either using the browser back button or by clicking on the breadcrumb link "Schedule" on the top of the Manager Workspace.