Hash in anchor tag inside iframe link gets encoded and doesn't work - Known Error

Hash in anchor tag inside iframe link gets encoded and doesn't work Description Use of Knowledge article anchor tags in dashboard widgets (iFrame) does not work. Widget will show "Knowledge record not found"

Steps to Reproduce

Example in an out-of-the-box (OOB) instance:

Login to an OOB instance Select an existing OOB KB (eg. KB99999999) https:// .service-now.com/kb_knowledge.do?sys_id=c85cd2519f77230088aebde8132e70c2 Check the HTML code of the article body and identify an anchor (eg. id="using_rules") Go to Performance Analytics > Dashboard and Create a new dashboard Add Widget: Content Block > New iFrame In the new widget - click on 'Click Here' to configure the content of the widget - Name: Test iFrame - URL: /kb_view.do?sys_kb_id=c85cd2519f77230088aebde8132e70c2 - Size: Expand to fit Click Submit - Notice that the widget can display the KB Update the widget and change the URL to use anchor URL: /kb_view.do?sys_kb_id=c85cd2519f77230088aebde8132e70c2#using_rules Click Submit - Notice that the widget cannot display the KB.

However, if you try to access the KB on a browser tab, you can access it and starts with the correct section based on the anchor: https:// .service-now.com//kb_view.do?sys_kb_id=c85cd2519f77230088aebde8132e70c2#using_rules Workaround This is expected behavior and by design in all currently supported releases.