POL_QE_RT2: Color of column "Short Description" on case list is always green regardless of Escalation Severity - Known Error

POL_QE_RT2: Color of column "Short Description" on case list is always green regardless of Escalation Severity Description POL_QE_RT2: [upgraded instance only] On legacy and UIB workspace, the column "Short Description" on case list is always in green color, instead of being based on the Escalation Severity.

Steps to Reproduce

1 - Install csm demo data plugin 2 - Go to CSM legacy and UIB workspace 3 - Go to the list "Cases" -> "All" On this list the color of column "Short Description" is always green. In platform core UI, the color is correctly based on Escalation Severity.

Workaround This problem has been fixed. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.