Contextual Search on Incident : Link to Incident action is visible even when problem and change fields are populated - Known Error

Contextual Search on Incident : Link to Incident action is visible even when problem and change fields are populated Description Link to Incident action is visible in contextual search results even after a record is associated to open/closed Problems and open/closed Change Requests search resources.

The issue occurs in UI16 Incident contextual search results form, not in Agent Workspace.

Steps to Reproduce

1. Login as admin/ITIL in a San Diego instance 2. Navigate to any incident in platform UI16 3. Make sure the change request field in Related records tab is empty 3. Contextual search -> Select Open changes 4. Link any search record to Incident using Link to Incident action 5. Save the form, the 'Link to Incident' does not get hidden for the same result or any other results.

Workaround This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

Import the attached cxs_ui_action_config_PRB1549480.xml if a temporary workaround is required in a sub-prod instance.