Common Scenarios for Installing ApplicationsIssue While Subscription Management is a diverse topic and a number of factors can cause the user to have an issue, this knowledge article aims to show some of the common scenarios that customers face when dealing with installing applications.CauseThree different scenarios: A customer can't install an application due to their instance family version.A customer can't install an application because the customer has not installed the required plugins.A customer can't install an application when they have not chosen any entitlements.ResolutionSolutions to the prior scenarios: The customer can click "Other App Versions" on an application page and check if the application that they are trying to install matches their instance family version. Before the installation, the customer can click "View Dependencies and Licensing Requirements" to see which plugin is required to use the application. Alternatively, the customer can also follow the Installation Overview and install the necessary plugins.The customer can follow Manage Entitlements and choose entitlements for the application that they would like to install.Related LinksInstall a ServiceNow ProductUnable to install applications from ServiceNow Store