The Company reference field is not filtered the same for users who are in the same team/groupIssue The Company reference field on Change is not filtered for users who are in the same team/group. eg. User A and B have the same groups, roles, etc. User A sees 2315 company records while user B sees 2.4 million company records.ReleaseNACauseCustom reference qualifier using a script include queries a field on sys_user table that is empty for the affected users. The Company field on the customers instance is configured with an advanced reference qualifier - javascript:new ExpFilterRefQualifier().Clients() ExpFilterRefQualifier points to a custom script include: ExpFilterRefQualifier https://instance_name.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=3cebb514db40c4d08f6cf5261d961988 The Script include has the following description:Clients dependant on Region field; if Region is empty, return all countries for any Region Products dependant upon client (and a few other filter factors). Client Service Managers dependant upon Region Service Offerings dependant on table, end user company, business service This script queries the custom field "u_supported_regions" on the sys_user table and then displays a list of companies based on this. The "u_supported_regions" field is empty for the affected user and this is most likely why the list doesn't get filtered for this user. To test, I added a value to the Supported regions field for the affected user and the issue is resolved, i.e. the list gets filtered as expected. The user sees 2315 records instead of 2.4 million recordsResolutionEnsure that the affected users have the appropriate fields populated for the Company list to be filtered according to configuration/requirements. In this case; populate the "u_supported_regions" field o the sys_user table for the affected user/s