Post Rome Upgrade, In agent chat, Previous chat history is not loaded to the agentsDescriptionFrom Agent workspace, When agent accepted the chat, in active chat window previous chat history is not visible to the agents.Release or EnvironmentRomeCauseThe issue is causing due to below read acl is getting failed to the agents. https://instance.service-now.com/sys_security_acl.do?sys_id=af88997f0bab0300c9c86c9037673a59ResolutionPost adding the role "sn_esm_user" to the affected users, upon accepting the chat, in active chat window previous chat history is loaded successfully.