Unable to match the entity for a Table Vocabulary Source using the 'Aliases' field with multiple values separated by commas - Known Error

Unable to match the entity for a Table Vocabulary Source using the 'Aliases' field with multiple values separated by commas Description Unable to match the entity for a Table Vocabulary Source using the 'Aliases' field with multiple values separated by commas

Steps to Reproduce

1. Log in to an instance. 2. Navigate to NLU Workbench > Vocabulary Sources. 3. create the vocabulary source which is having the 'Aliases' source field which is having the comma-separated values. 4. search with the keyword and an alias Which is one of the comma-separated value defined in step3 5. Notice that NLU did not predict the entity and intent correctly 6. in step 3 if you give a single value it works fine

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.