Workflow is not setting custom State on Change Request when Risk is Low or Medium, but it works for Risk = HighIssue The user has a custom Change Request State called "Authorize - Cab Grp". On the Change Request, the user has a workflow that should set the State value to this custom State through a "Set Values" workflow activity on certain conditions. Although the workflow is configured correctly, the State transition only seems to work (although the workflow activity for "Set Values" to set the State value is always marked as finished) when Risk = High, and not when Risk = Low or Risk = Medium. The user wanted to know why this was.CauseThe user had customized the ChangeRequestStateModel_normal Script Include and prescribed that the system, per the documented canMove() function, could only move from the "authorize" State to "Scheduled", and not, as the user expected, from the "authorize" State to the custom "authorize_cab_grp" State.ResolutionAs per the above cause, the issue is not related to any Out of Box (OOB) feature/behavior, but rather due to the user's custom code which was actually behaving just as the user had programmed it to.