Knowledge articles search on walkup Issue According to the value chosen from the "Reason for visit" field, related knowledge items are displayed during walk-up online checks. How to display more knowledge articles in the widget than what is now displayed, or know how the articles are referenced. ResolutionOnly thing we have any influence over is how many articles are displayed in search results, which is set at 5 by default. https://<your-instance>.service-now.com/nav_to.do?uri=wu_location_queue.do?sys_id=<Location Sys_id> ServiceNow searches are based on knowledge article metadata and keywordsWalkup locations automatically include Incident Deflection search configuration https://<your-instance>.service-now.com/cxs_context_config.do?sys_id=091fa3d3c37221003d2ae219cdba8f0e&sysparm_view= On the basis of the instructions in Managing contextual search, the search sources can be customized.