Inactive user's presence state is set as available in agent presence tableIssue Sometimes, it's observed that though the user is inactive or locked out, the agent presence state shows as 'available.'ReleaseAllCauseThe most possible reason could be due to the presence record left in the "sys_amb_channel_presence" table for the affected Agent .Below is the list of AMB channel presence records that were present on the table for the inactive user. https://<Instance-name>.service-now.com/sys_amb_channel_presence_list.doOut of all the records, the record with "/openframe/agent_status" contributes to the reason why the status is still 'Available ' ResolutionThe "AWA - Set Inactive Agents Offline" scheduled job will start to mark the agent OFFLINE successfully after removing the 'sys_amb_channel_presence' records and deleting the below "awa_agent_presence" record for the affected user.Please mark the Agent as offline in "awa_agent_presence" or delete the record as the user is no longer active. https://<Instance-name>.service-now.com/awa_agent_presence_list.do.