Agent Chat : The Agent is seeing the messages in french, although his preferred language is English. (Where user preferred language is French)DescriptionAgent Chat : The Agent is seeing the messages in french, although his preferred language is English. (Where user preferred language is French)Steps to Reproduce Agent Chat : The Agent is seeing the messages in french, although his preferred language is English. (Where user preferred language is French)Steps : Steps : Login separately User & Agent in different credentials. Change the language for User to French. Keep same English language for Agent Start a new live agent chat from SP. Able to see the language changed to French in the Agent dashboard. Refer attached screenshot.WorkaroundOur development team has confirmed After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases.We do not make these decisions lightly, and we apologize for any inconvenience.Related Problem: PRB1499545