Unable to see "Configure Page" on Interaction records in Configurable WorkspaceIssue If you go into Configurable Workspace and go to Lists on the left, click either Cases or Tasks or Problems, then click the your user icon in the top right corner. You should see "Configure Page". If you go to Interaction in the List and do the same thing, Configure Page is not there. Just a note, this is only an issue in Configurable Workspace. This is a known issue and will be fixed in San Diego.ResolutionYou are able to fix this by doing the following: In "sys_ux_client_script", change your scope to "sn-components-omnichannel-interaction" (This will need maint credentials to see this scope). Create a new record with the name "Deep linking workspace configuration" and macroponent "Interaction Record Page". The script should be /** * @param {params} params * @param {api} params.api * @param {any} params.event * @param {any} params.imports * @param {ApiHelpers} params.helpers */ async function handler({ api, event, helpers, imports }) { if (!event || !event.payload) { return; } const { items, table, sysId, options } = event.payload; const userRoles = api.context.session.user.roles; if (userRoles && (userRoles.includes("admin") || userRoles.includes("workspace_admin"))) { //only emit for "workspace_admin" and "admin" role let newItems = []; //filter out "Contextual Side Panel" and "Related Items" let tranlatedLabel1, translatedLabel2; await helpers.translate("Contextual Side Panel").then((value1) => { tranlatedLabel1 = value1; }); await helpers.translate("Related Items").then((value2) => { translatedLabel2 = value2; }); items.forEach(item => { if (item && item.label != tranlatedLabel1 && item.label != translatedLabel2) { newItems.push(item); } }); api.emit("CONTENT_ITEMS_SELECTED", { table, sysId, options, items: newItems }); } } Save that record. In sys_ux_macroponent, find the record "Interaction Record Page". Scroll down to the list of "Dispatch Events". Unlock it and add the event "Content Items Selected". Go to the data section and add to the "eventMappings" list in the json the following. (Note that the sys_id should be replaced with the sys_id of the sys_ux_client_script we previously created) { "eventMappingId" : "ckqhhjueeeuaaaacczddhhhsixfhhbbbmf", "isConfiguration" : false, "offRowStorageId" : null, "sourceEventApiName" : "sn_now_record_form.SN_FORM_DATA_CONNECTED#CONTENT_ITEMS_SELECTED", "sourceEventCorrelationId" : null, "sourceEventDefinition" : { "apiName" : "sn_now_record_form.SN_FORM_DATA_CONNECTED#CONTENT_ITEMS_SELECTED", "id" : null, "type" : "UXEVENT" }, "sourceEventSysId" : null, "targets" : [ { "broker" : null, "clientScript" : { "sysId" : "REPLACE WITH SYSID OF RECORD CREATED sys_ux_client_script" }, "declarativeAction" : null, "event" : null, "operation" : null, "targetId" : "ckqhhjueeeuaaaaddaaddhhhsaacwhtmaaaa", "type" : "CLIENT_SCRIPT" }] } Take note that you will need to change the sysId in this JSON. Save the changes. Once this has been implemented, you should see the Configure Page while on an Interaction record in Configurable Workspace.