Email tile in activity stream displays CC'ed recipients in the 'To' field - Known Error

Email tile in activity stream displays CC'ed recipients in the 'To' field Description The activity stream is using the sys_email.recipients field to populate the 'To' field on email tiles. The recipients field is a legacy field that can in some cases can contain both direct and cc'ed users of the email, particularly on inbound emails.

Steps to Reproduce

1. From an instance with SMTP configured and sending/receiving email enabled, use the email client to send a message to a personal/work email address.

2. Once the email is received, reply to the message with an additional email address CC'ed in the message.

3. Open the original record the email was sent from and view the reply in the activity stream. The "To" field will show both the instance email address and the CC'ed address.

Workaround This problem has no workaround and is currently under review. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.