<h2>Tag-Based Application Services are not listed under SRO Ops Services</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-position: inside;"><li>Tag based application services are captured under the Agent Workspace<br /><br />https://<instance_name>.service-now.com/now/workspace/agent/noc<br /><br /></li><li> Check for the same service under the Site Reliability Ops Workspace and observe that it could not be found<br /><br />Navigator > Site Reliability Ops Workspace<br /><br />https://<instance_name>.service-now.com/now/workspace/sr_ops/home<br /><br /><br /><br /></li></ul></section></div><div ><h3 >Release</h3><section><ul style="list-style-position: inside;"><li>All</li></ul></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-position: inside;"><li>This is an expected behavior by design OOB.<br /><br /></li><li>In Site Reliability Operator, we support "Mapped application service" that is 'cmdb_ci_service_discovered' class and not the "Tag based service" which is 'cmdb_ci_service_by_tag' class.<br /><br /></li><li>Only Mapped Application Services (from table cmdb_ci_service_discovered) will be displayed under the SR Ops Services.</li></ul></section></div><div ><h3 >Related Links</h3><section><ul style="list-style-position: inside;"><li>Support can request the customer to submit a Feature request from the idea portal below, for this to be taken into consideration by the Product teams for discussion on feasibility based on the number of up votes.<br /><br /><a href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755878">https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755878</a></li></ul></section></div></article></div>