Duplicate WOT are being created for work orders when doing a bulk dispatch update in FSM - Known Error

Duplicate WOT are being created for work orders when doing a bulk dispatch update in FSM Description Duplicate work order tasks are created when doing a bulk dispatch update

Steps to Reproduce

Users will do a Bulk Dispatch using 'Bulk Dispatch' UI action on WO list. When they do a bulk dispatch, duplicate WOTs are creating for some of WO.

Workaround Cause: The root cause for this issue is transaction being cancelled and this happened because of the slow BRs.

To resolve this issue, we can create a Business Rule which runs after inserting a work order task, where we can update work order's 'task_created' flag to true. This will make sure that task created flag is set to true when ever a work order task is created. This BR should be given an order in such a way that it is the first BR to run after a task is inserted. Please find BR script and please create similar one in non-production instance to test it.

(function executeRule(current, previous /*null when async*/ ) { var order = current.parent.sys_id; var gr = new GlideRecord("wm_order"); gr.get(order); gr.query(); if (gr.next()) { gr.task_created = true; gr.update(); } })(current, previous);