Playbook activity not triggering when condition all met - Support and Troubleshooting

Playbook activity not triggering when condition all met Description One of the playbook activity "Email enrolment link" from customer instance was skipped when Process Automation Designer (PAD) run but that activity has no run condition to constraint the action.

Cause By checking the execution logs (sys_pd_context table) the activity "Email enrolment link" being skipped due to condition to run returning false. Checking the condition to run field is empty when view the activity "Email enrolment link". But if check the record via "Show XML" from context menu, observe the condition to run field was filled with value.

Resolution Solution Proposed: 1. Navigate to the activity page. In this example i.e. "Email enrolment link" step 2. Setting a random condition save the form then remove or unset the condition builder and Save the form again 3. Click Show XML context menu and make sure the XML tag is empty 4. Once the change being done and confirmed, Activate the process again