Unable to see attached images in activity logs for ITIL user creating email from compose email button - Known Error

Unable to see attached images in activity logs for ITIL user creating email from compose email button Description Prerequisites: - Have 2 users in the system with only "itil" role - Make sure email sending is activated in the platform (email properties)

1. Login as user1 and create a new incident in the back-office 2. Take any screenshot and copy it to the clipboard 3. Use the email client to send a new email to any address and paste the screenshot to the email body>>Send 4. Login as user2 5. Open the incident in the back-office and confirm you see the sent email in the activity log (and when you expand its contents, you also see the screenshot) *These steps were to confirm works ok in back-office

6. Login as user1 and open the same incident from step 1 in agent workspace 7. Take any screenshot and copy it to the clipboard 8. Use the email client in agent workspace to send a new email to any address and paste the screenshot to the email body>>Send 9. Login as user2 10. Open the incident in the back-office and confirm you see the sent email in the activity log

Steps to Reproduce

1- Impersonate the ITIL user 2- Open any incident in agent workspace 3- Click on compose email button 4- Add an image to the comments section 5- Upload the image and go back to the incident record to check if the image is not loading

Workaround This is expected behaviour. There is a read ACL 'sys_attachment' on the sys_attachment table that prevents read access to all tables except sc_cart_item and item_option_new: /sys_security_acl.do?sys_id=cb1bd1d48f13210009ec4b8cb6e79ad0

Because the table value for this attachment is ZZ_YY prefix, read access is being prevented. After updating the ACL script to also allow access to ZZ_YYsys_email_draft or the table related to the image sys_attachment record it should allow the affected user to see the email images.