Only 'maint' can modify cxs_search_res_config recordsIssue Only 'maint' users can modify the following record: https://<instance-name>/cxs_search_res_config.do?CauseThe Out of Box ACL is restricting this record to be modified only by 'maint' users: "Allow write for records in cxs_search_res_config, for users with role maint." https://<instance-name>/nav_to.do?uri=sys_security_acl.do?sys_id=5e8a4f37374321003e7d40ed9dbe5d17ResolutionCustomers need to contact Servicenow support to modify the record: https://<instance-name>/cxs_search_res_config.do? Note: New searches are not available to be created, For more information, please review these KBs: Is it possible to create new searchers for contextual search? https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724996 It's not possible to add a custom search resource to Agent Assist https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823380