The 'Notification about inactive entity' delivers an email with a broken link - Support and Troubleshooting

The 'Notification about inactive entity' delivers an email with a broken link Issue The 'Notification about inactive entity' delivers an email with a broken link.

Cause This is a product defect that is logged as PRB1547626/PRB1527519, caused by a problem in the link built by the notification script 'list_of_inactive_entity'.

Notification: https:// .service-now.com/nav_to.do?uri=sysevent_email_action.do?sys_id=c35d33a5538910101bfbddeeff7b12ff%26sysparm_view=advanced

Email notification script: https:// .service-now.com/nav_to.do?uri=sys_script_email.do?sys_id=028e1c3953c910101bfbddeeff7b125c

Resolution The fix for the PRB is slated for the San Diego release of GRC: Profiles. Until then, the dev team has published the below workaround:

1. Open the email script "list_of_inactive_entity" at url : https://thriventdev.service-now.com/nav_to.do?uri=sys_script_email.do?sys_id=028e1c3953c910101bfbddeeff7b125c

2. Go to script and make the following changes at line 7.

From:

var attachLink = ' List of Inactive Entity '; To:

var attachLink = ' List of Inactive Entity ';