ServiceMapping - Load Balancers - Readiness Checklist does not calculate Cloud Load balancer - Known Error

ServiceMapping - Load Balancers - Readiness Checklist does not calculate Cloud Load balancer Description ServiceMapping - Load Balancers - Readiness Checklist is calculated from script:

SaReadinessManager https:// .service-now.com/sys_script_include.do?sys_id=6f7b3afbc31232008ebd1962c1d3ae1d

For calculation of Load balancers, we use just table of Load Balancers (cmdb_ci_lb) but not Cloud Load Balancers (cmdb_ci_cloud_load_balancer ) although they should be considered in service mapping.

Cloud Load Balancers (cmdb_ci_cloud_load_balancer) is not included in ServiceMapping - Load Balancers - Readiness Checklist but it should be.

Symptoms: Go to Service Mapping > Home > Readiness Checklist icon See message: During last 14 days, Discovery found [_number_] load balancers out of 3 required. [_number_] - is the count of load balancers from cmdb_ci_lb table which are discovered in the last 14 days and are in "Operational" state

Steps to Reproduce

1. Open SaReadinessManager https:// .service-now.com/sys_script_include.do?sys_id=6f7b3afbc31232008ebd1962c1d3ae1d

2. See _getLbAttribute: function()

3. See that just table cmdb_ci_lb is include in aggregate query for the Load balancer Readiness calculation

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.