Time Zone missing in the User Preference gear icon to the top rightIssue Issue here is when a user clicks the gear icon to the top right and the time zone is not present. CauseThe cause to this is from the following system property: /nav_to.do?uri=sys_properties.do?sys_id=247a2e0c0a0a0b2e00628b5899451cec Property Name: glide.timezone_changer.roles Description: List of roles (comma-separated) that can use the Time zone changer in the title bar. Default Values: admin,itil ResolutionThe resolution here is to check the user in question and then see if they have the roles present in that system property. To fix this, either give the user the role necessary or change that property to be more lenient.