Servicenow for Microsoft Teams Not Showing Non-Video Content (e.g Incident Records) via LinksContent preview is a feature that has been introduced in the December store release of the Servicenow for Microsoft Teams app. The idea is that users can view content within MS Teams to have a seamless experience. Issue: When user clicks on a link to non-video content, for example links to Incident or KB article records on the ServiceNow instance, an empty pop up is displayed with empty content. If you hover over the link you might notice that the link begins with https://teams.microsoft.com/l/task/<some ID string>/url=https://instancename.service-now.com/?table=incident&sys_id=12356abcdeef.. After clicking that link in Teams the popup looks similar to the below screenshot: Root Cause of the issue: This Task Module pop up feature requires valid domain to be added as part of the app manifest. If the app manifest does not include a valid domain we see this issue. Workaround: The task module is controlled by a system property. By default the property is true. To change this: Set the property to false to open the link in browser like before. Create or (if System Property already exists) edit the System Property with name: sn_va_teams.view_non_video_msft_task_module Set the type to 'true|false' and value to false Make sure to restart the conversation with the bot, or start a new conversation (otherwise the change to the System Property won't take effect) By doing this the recordwill open in the browser and the empty pop up issue should be resolved. Also refer: Previewing non-video content within Microsoft Teams https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/virtual-agent/concept/preview-content-in-msteams.html