<h2>JWT Token is incorrectly formatted, and can not be decoded..invalid token (SAMP Adobe Integration Profile)</h2><br/><div style="overflow-x:auto"><h2><span style="text-decoration: underline;">Issue</span></h2> <ul style="list-style-position: inside;"><li>While integrating the Adobe Subscription API, the error appears and Credentials test fails even the Configuration is successfully configured on the Adobe console</li></ul> <h2><span style="text-decoration: underline;">Error</span></h2> <ul style="list-style-position: inside;"><li>"Connection Failed. JWT Token is incorrectly formatted, and can not be decoded..invalid token."</li></ul> <p style="padding-left: 80px;"><img style="align: baseline;" title="" src="sys_attachment.do?sys_id=3c2c687cdbb04554b5d6e6be13961935" alt="" width="664" height="282" align="baseline" border="" hspace="" vspace="" /></p> <h2><span style="text-decoration: underline;">Cause</span> </h2> <ul style="list-style-position: inside;"><li>The signature part in JWT token is null. Based on our code, the variables passed in to generate signature are all from the customer side, and the code has been working fine for previous cases. Could you please ask the customer to confirm they followed the steps from our documentation and maybe try to set it up again</li></ul> <h2><span style="text-decoration: underline;"><strong>Documentation</strong></span></h2> <ul style="list-style-position: inside;"><li>Product Documentation: <a title="Integrate with Adobe Cloud" href="https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/task/set-up-adobe-subscription.html" target="_blank" rel="noopener noreferrer">Integrate with Adobe Cloud</a></li><li>Knowledge Article: <a title="Adobe integration configuration Step-By-Step" href="/kb?id=kb_article_view&sysparm_article=KB1001915" target="_blank" rel="noopener noreferrer">Adobe integration configuration Step-By-Step</a></li><li>Adobe Documentation: <a title="Service Account Connection" href="https://www.adobe.io/developer-console/docs/guides/authentication/ServiceAccountIntegration/" target="_blank" rel="noopener noreferrer">Service Account Connection</a></li></ul></div>