HR Service Delivery Landing Page (Customer) <!-- table.landingTable{ background: #283d40; width: 100%; border: 1px solid; border-color: #283d40; border-spacing:1px; } .header { background: #ffffff; padding: 15px 10px 10px 10px; margin: 30px 25px 0px 25px; width: 100%; border: 2px solid; border-color:#283d40; border-radius: 15px; text-align: center; } .footer { background: #ffffff; padding: 0px 10px 20px 10px; width: 100%; border: 2px solid; border-color:#283d40; border-radius: 15px; } .section { display: inline-block; border-radius: 15px; padding: 10px 10px 10px 10px; } .sop { background: #ffffff; padding: 5px 10px 10px 10px; margin: 5px 5px 5px 5px; height: 300px; border: 2px solid; border-radius: 15px; vertical-align: top; } .cwf { background: #ffffff; padding: 5px 10px 10px 10px; margin: 5px 5px 5px 5px; height: 200px; border: 2px solid; border-radius: 15px; vertical-align: top; } .rnr { background: #ffffff; padding: 5px 10px 10px 10px; margin: 5px 5px 5px 5px; height: 200px; width: 830px; border: 2px solid; border-radius: 15px; } .faq { background: #ffffff; padding: 5px 10px 10px 10px; margin: 5px 5px 5px 5px; height: 200px; width: 100%; border: 2px solid; border-radius: 15px; } .training { width: 100%; padding: 10px 5px 10px 5px; background-color: #b0e1ce; border: 1px solid; border-color: #81b5a1; } .changetype { padding: 5px 5px 5px 5px; margin-top: 5px; background-color: #f5f9f7; border: 1px solid; border-color: #81b5a1; border-radius: 10px; } .button { padding: 5px 5px 5px 15px; margin-top: 5px; color: #ffffff; background-color: #ff924e; border: 1px solid; border-color: #cc4e00; border-radius: 10px; } div.margin{ padding: 10px 40px 40px 30px; color: #283d40; font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; font-size: 10pt; } div.margin2{ margin: 10px 10px 10px 10px; color: #283d40; font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; font-size: 10pt; border: 10px solid; border-color: #283d40; } table.tocTable{ border: 1px solid; border-color:#f2f2f2; 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padding-right: .5em; } th { border-bottom: 1px solid; border-right: 1px solid; border-color:#81b5a1; background-color: #283d40; font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; font-size: 10pt; color: #ffffff; height: 20px; } td { border-color:#81b5a1; font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; font-size: 8.5pt; color: #283d40; } p { color: #283d40; font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; } pre { font-family: Courier New; } div { font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; } hr { border-top-width: 1px; border-top-style: solid; border-top-color: #81b5a1; } a { color: #81b5a1; } a.two:link { padding: 15px 45px 15px 45px; margin-top: 20px; color: #ffffff; text-align: center; background-color: #1F8476; border: 1px solid; border-color: #1F8476; } a.two:visited { padding: 15px 45px 15px 45px; margin-top: 20px; color: #ffffff; text-align: center; background-color: #1F8476; border: 1px solid; border-color: #1F8476; } a.two:hover { color: #ffffff; background-color: #259b8a; } a.three:link { padding: 15px 45px 15px 45px; margin-top: 20px; color: #ffffff; text-align: center; background-color: #283d40; border: 2px solid; border-color: #81b5a1; } a.three:visited { padding: 15px 45px 15px 45px; margin-top: 20px; color: #ffffff; text-align: center; background-color: #283d40; border: 2px solid; border-color: #81b5a1; } a.three:hover { color: #283d40; background-color: #81b5a1; border: 2px solid; border-color: #81b5a1; } .title { font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; color: #81b5a1; font-size: 20pt; } .hd1{ font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; color: #283d40; font-size: 20pt; border-bottom: 1px solid; border-bottom-color: #81b5a1; text-decoration: none; } h1 { font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; color: #283d40; font-size: 15pt; font-weight: normal; border-bottom: 1px solid; border-bottom-color: #81b5a1; text-decoration: none; } .hd2{ font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; color: #68a1af; font-weight:bold; font-size: 16pt; text-decoration: none; } h2 { font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; color: #68a1af; font-weight:bold; font-size: 10pt; font-weight: normal; text-decoration: none; } .hd3{ font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; color: #283d40; font-weight: normal; font-size:14pt; text-decoration: none; } h3 { font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; color: #283d40; font-weight: normal; font-size:14pt; text-decoration: none; } .hd4{ font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; color: #283d40; font-weight: normal; font-size: 12pt; text-decoration: none; } h4 { font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; color: #283d40; font-weight: normal; font-size: 9pt; text-decoration: none; } .hd5{ font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; color: #283d40; font-weight: bold; font-size: 10pt; text-decoration: bold; } h5 { font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; color: #283d40; font-weight: bold; font-size: 10pt; text-decoration: bold; } .hd6{ font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; color: #283d40; font-weight: normal; font-size: 10pt; text-decoration: underline; } h6 { font-family: Century Gothic, Verdana, Helvetica, Arial, sans-serif; color: #283d40; font-weight: normal; font-size: 10pt; text-decoration: underline; } details { font-size: 10pt; } details[open] summary ~ * { animation: sweep .5s; } @keyframes sweep { 0% {opacity: 0; margin-top: -10px} 100% {opacity: 1; margin-top: 0px} } summary { cursor: pointer; } .summary { background-color: #81b5a1; font-size: 10px; color: white; cursor: pointer; padding: 5px; width: 100%; border: none; text-align: left; outline: none; vertical-align: top; } --> HR Service Delivery Landing Page(Customer) Overview This KB centralizes the vast amount of information relating to HR Service Delivery Docs & Knowledge Docs: HR Service Delivery overviewDocs: HR AdministrationDocs: Flow trigger typesDocs: HR ProfileDocs: HR Case ManagementDocs: Enterprise Onboarding and TransitionsDocs: Building a lifecycle eventDocs: Migration from Legacy to Scoped HRDocs: ACL debugging toolsDocs: Modifying/Configuring HR landing pageDocs: Using HR Service Delivery Employee RelationsKB0962322 - "New UI" not working for HR Case templatesKB0967144 - Transfer case - Transferred case number is empty if system property 'glide.itil.assign.number.on.insert' is set to trueKB0966342 - How to repair report error - "Access to this content denied based on report_view field ACL's"KB0754339 - HR tasks with type "Submit Order Guide" may throw a NullPointerException on the Employee Service Center portal page "hrj_ticket_page".KB0960763 - Demand Assessment is not created after upgrading to Quebec.KB0856212 - Employee form input mapping to HR Task not working on Choice fieldKB0759087 - RCA Errors in HR scoped application after upgradingKB0647596 - HR Case Management: Info Message "Your text query contained only common words or ambiguous wildcards, please refine your search and try again"KB0622710 - Translation prefix feature for translatable strings is not working on the HR Service Portal for breadcrumbsKB0622712 - HR CMS portal search issueKB0966931 - E-Signature/Document Template FAQKB0691402 - Scoping / HR Roles FAQKB0967219 - Troubleshooting RCA issuesKB0678031 - HR Integrations FAQKB0992737 - Employee Service Center is moving to the ServiceNow Store in Rome KB0553407 - Instance Customization FAQ and GuidelinesKB0960942 - Error: 'Read operation on table was denied' is observed for lifecycle event cases while completing activitiesKB0541355 - Demystifying Access Controls | ACL BasicsKB0999100 - The Activity panel is not displayed when opening a record in agent workspaceKB0755910 - How to remove the sn_hr_sp.esc_admin role from the admin roleKB0999100 - When opening a record in Agent Workspace, it does not display the Activity panel which allows users to change the form view (show form in full screen/show form and activity/show activity in full screen)KB0715782 - Recommended practices in using current.update() in Business RulesKB1113380 - HR Case created via script does not have the priority defined in HR template for the respective service. Instead it taken the default priority from dictionary override record Common Problems PRB1498931 - Transfer case - Transferred case number is empty if system property 'glide.itil.assign.number.on.insert' is set to truePRB1498449 - How to repair report error - "Access to this content denied based on report_view field ACL's"PRB1482415 - Demand Assessment is not created after upgrading to Quebec.PRB1484942 - When response templates contain an HTML field, they do not show in Agent Workspace and throw an error in platform viewPRB1453865 - Record producer variables via the HRM Todos Summary widget contain NULL valuesPRB1427561 - Employee form input mapping to HR Task not working on Choice fieldPRB1535375 - Rome - Under certain circumstances, the Bulk Case Request creation in Rome fails with an errorPRB1381783 - Lifecycle Events - 'Flow' activity type does not workPRB1521812 - Using the 'Close Complete' UI action creates duplicate audits on HR casesPRB1499072 '- New UI' is not working for HR case templatesPRB1490841 - Cancel Request on the HR service portal is not working since upgrade from Orlando to QuebecPRB1487508 - HR - The sn_hr_core.case_writer role is not able to create a reminderPRB1427561 - Employee form input mapping to an HR task is not working on a choice fieldPRB1422280 - Dot-walking fields in Activity Field Mapping is no longer working in OrlandoPRB1403462 - If the survey associated to an LE task of type 'take survey' has not yet been taken, the same survey_instance is associated to a new LE taskPRB1385665 - Record producer variables via the HRM Todos Summary widget contain NULL valuesPRB1377679 - The Date field on the user record does not sync up in the HR portalPRB1346339 - HR tasks of type "Submit Order Guide" throw a null pointer exception on Service Portal "hrj_ticket_page"PRB1181145 - HR Case Management: Info Message "Your text query contained only common words or ambiguous wildcards, please refine your search and try again"PRB1487508 - HR - sn_hr_core.case_writer is not able to create a reminder Important Videos YouTube Videos - Implementing integrations with ServiceNow1/17 Ask the Expert: Center of Excellence (CoE) and HR Services - HR Service Delivery9/18 HR Service Delivery: Virtual Agent - Natural Language Understanding (NLU) Miscellaneous Creator ToolBox: ACL and BR TROUBLESHOOTING SESSION Community & Third Party Community: PDF Generator Plugin FAQCommunity: HR Scoped Application Migration FAQCommunity: HR Agent Workspace - Your FAQs Answered!Community: Enterprise Onboarding & Transitions ResourcesCommunity: Campaigns Frequently Asked Questions (FAQs)Community: General Scoping/Roles FAQ for HR PluginsCommunity: HRSD Series 1 Article 1: HRSD BasicsCommunity: HRSD Series 1 Article 2: HR RolesCommunity: HRSD Series Article 3: Relation Among Case Management, COE And CatalogCommunity: What is the best way of using HR Criteria without impacting application performance?Community: 4/28 HR Service Delivery Academy: HR Agent Workspace <!-- p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica} -->