HR Service Delivery Landing Page (Customer)

HR Service Delivery Landing Page(Customer) Overview This KB centralizes the vast amount of information relating to HR Service Delivery

Docs & Knowledge Docs: HR Service Delivery overview Docs: HR Administration Docs: Flow trigger types Docs: HR Profile Docs: HR Case Management Docs: Enterprise Onboarding and Transitions Docs: Building a lifecycle event Docs: Migration from Legacy to Scoped HR Docs: ACL debugging tools Docs: Modifying/Configuring HR landing page Docs: Using HR Service Delivery Employee Relations KB0962322 - "New UI" not working for HR Case templates KB0967144 - Transfer case - Transferred case number is empty if system property 'glide.itil.assign.number.on.insert' is set to true KB0966342 - How to repair report error - "Access to this content denied based on report_view field ACL's" KB0754339 - HR tasks with type "Submit Order Guide" may throw a NullPointerException on the Employee Service Center portal page "hrj_ticket_page". KB0960763 - Demand Assessment is not created after upgrading to Quebec. KB0856212 - Employee form input mapping to HR Task not working on Choice field KB0759087 - RCA Errors in HR scoped application after upgrading KB0647596 - HR Case Management: Info Message "Your text query contained only common words or ambiguous wildcards, please refine your search and try again" KB0622710 - Translation prefix feature for translatable strings is not working on the HR Service Portal for breadcrumbs KB0622712 - HR CMS portal search issue KB0966931 - E-Signature/Document Template FAQ KB0691402 - Scoping / HR Roles FAQ KB0967219 - Troubleshooting RCA issues KB0678031 - HR Integrations FAQ KB0992737 - Employee Service Center is moving to the ServiceNow Store in Rome KB0553407 - Instance Customization FAQ and Guidelines KB0960942 - Error: 'Read operation on table was denied' is observed for lifecycle event cases while completing activities KB0541355 - Demystifying Access Controls | ACL Basics KB0999100 - The Activity panel is not displayed when opening a record in agent workspace KB0755910 - How to remove the sn_hr_sp.esc_admin role from the admin role KB0999100 - When opening a record in Agent Workspace, it does not display the Activity panel which allows users to change the form view (show form in full screen/show form and activity/show activity in full screen) KB0715782 - Recommended practices in using current.update() in Business Rules KB1113380 - HR Case created via script does not have the priority defined in HR template for the respective service. Instead it taken the default priority from dictionary override record Common Problems PRB1498931 - Transfer case - Transferred case number is empty if system property 'glide.itil.assign.number.on.insert' is set to true PRB1498449 - How to repair report error - "Access to this content denied based on report_view field ACL's" PRB1482415 - Demand Assessment is not created after upgrading to Quebec. PRB1484942 - When response templates contain an HTML field, they do not show in Agent Workspace and throw an error in platform view PRB1453865 - Record producer variables via the HRM Todos Summary widget contain NULL values PRB1427561 - Employee form input mapping to HR Task not working on Choice field PRB1535375 - Rome - Under certain circumstances, the Bulk Case Request creation in Rome fails with an error PRB1381783 - Lifecycle Events - 'Flow' activity type does not work PRB1521812 - Using the 'Close Complete' UI action creates duplicate audits on HR cases PRB1499072 '- New UI' is not working for HR case templates PRB1490841 - Cancel Request on the HR service portal is not working since upgrade from Orlando to Quebec PRB1487508 - HR - The sn_hr_core.case_writer role is not able to create a reminder PRB1427561 - Employee form input mapping to an HR task is not working on a choice field PRB1422280 - Dot-walking fields in Activity Field Mapping is no longer working in Orlando PRB1403462 - If the survey associated to an LE task of type 'take survey' has not yet been taken, the same survey_instance is associated to a new LE task PRB1385665 - Record producer variables via the HRM Todos Summary widget contain NULL values PRB1377679 - The Date field on the user record does not sync up in the HR portal PRB1346339 - HR tasks of type "Submit Order Guide" throw a null pointer exception on Service Portal "hrj_ticket_page" PRB1181145 - HR Case Management: Info Message "Your text query contained only common words or ambiguous wildcards, please refine your search and try again" PRB1487508 - HR - sn_hr_core.case_writer is not able to create a reminder Important Videos YouTube Videos -

Implementing integrations with ServiceNow 1/17 Ask the Expert: Center of Excellence (CoE) and HR Services - HR Service Delivery 9/18 HR Service Delivery: Virtual Agent - Natural Language Understanding (NLU) Miscellaneous Creator ToolBox: ACL and BR TROUBLESHOOTING SESSION Community & Third Party Community: PDF Generator Plugin FAQ Community: HR Scoped Application Migration FAQ Community: HR Agent Workspace - Your FAQs Answered! Community: Enterprise Onboarding & Transitions Resources Community: Campaigns Frequently Asked Questions (FAQs) Community: General Scoping/Roles FAQ for HR Plugins Community: HRSD Series 1 Article 1: HRSD Basics Community: HRSD Series 1 Article 2: HR Roles Community: HRSD Series Article 3: Relation Among Case Management, COE And Catalog Community: What is the best way of using HR Criteria without impacting application performance? Community: 4/28 HR Service Delivery Academy: HR Agent Workspace