Adobe Integration Profile Configuration Step-By-Step | Software Asset Management - Support and Troubleshooting

Adobe Integration Profile Configuration Step-By-Step | Software Asset Management Summary This Article explains the Adobe Subscription integration with ServiceNow and outlines step-by-step configuration on Adobe Console and your ServiceNow instance.

Table of contents Required plugins Prerequisites on Adobe Console Adobe Integration profile configuration Step-by-step configuration on Adobe Console Reviewing the Adobe data Additional resources Required Plugins Software Asset Management Professional The Master Plugin for Software Asset Management can be installed Activate all Software Asset Management Professional plugins ( com.sn_samp_master ) which activates all SAMP related Plugins.

Legacy Software Asset Management plugin Request Software Asset Management Installed with the legacy Software Asset Management plugin SaaS License Management Integrations The SaaS License Management Integrations plugin ( com.sn_sam_saas_int)

SaaS License Management Request SaaS License Management Installed with SaaS License Management Prerequisites on Adobe Console A Project must be configured and available with Private and Public keys

Adobe Integration Profile Configuration To create a new integration profile, perform the following.

Login to the ServiceNow Instance Navigator >> SaaS License >> Direct Integration Profiles >> Click New Select Adobe Cloud Integration Profile from the list

Click to Create a New Integration Profile

Step-by-step configuration on Adobe Console Log in to the Adobe Console Create a New Project Click on Add API Once the page loaded to Add API Choose User Management API Observe "Create a new Service Account (JWT) Credentials." There will be 2 options available: Generate a Key Pair Upload your Public key Use the Option to Generate a Key Pair Click on Generate Key Pair , and the page will download a .zip file The file will be Downloaded as "config.zip" We can also see "Service Account (JWT)" Credential available with Public Key Expiration date By Default the Expiration date would be for 1 Year Click on Save Configured API Open the location in which config.zip was downloaded Extract the .zip file and make sure to note the complete location; if needed, the Folder name can be changed from "Config" to a desired name Once the .zip is extracted, it should contain 2 files certificate_pub.crt private.key Click Save Configured API to be taken to the next page containing the Service Account(JWT) information CLIENT ID CLIENT SECRET TECHNICAL ACCOUNT ID TECHNICAL ACCOUNT EMAIL ORGANIZATION ID Copy the Service Account(JWT) information and update in the ServiceNow "Adobe Integration Profile" (As mentioned above in Adobe integration Profile configuration) Display Name: User desired Name Client ID: Provided from Adobe JWT Organization ID: Provided from Adobe JWT Technical Account ID: Provided from Adobe JWT Client Secret: Provided from Adobe JWT Certificate: Explained Below Certificate Password: Explained Below Earlier, we downloaded a ZIP file from the JWT Credentials (CONFIG.ZIP) Open Terminal/Command Prompt in your MAC/Windows host and change the directory to the location of the config.zip file downloaded in an earlier step. Once entered into the respective folder and execute the following command found in the Integrate with Adobe Cloud product documentation:

openssl pkcs12 -export -out test1-certificate.pfx -inkey private.key -nocerts Once the command has been executed, it will request a password be generated by the user The new password should be a minimum of 6 characters IMPORTANT: Make sure to remember the password created during this step Once the command has executed successfully, it will create a new file test1-certificate.pfx

Click on the magnifying glass icon next to the Certificate field to open a popup window On the popup window, click New On the New record page for the certificate, perform the following:

Attach the "test1-certificate.pfx" to the Certificate Name: User Desired Name (Example "Adobe_Integ") Type: PKCS12 Key Store KeyStore Password: Password entered while creating the "test1-certificate.pfx" Notify on Expiration: User name to receive emails Save the record Click on Validate Stores/Certificates Once the Certificate is created, update the Certificate in the column Certificate Password: Password entered while creating the "test1-certificate.pfx" Click on Validate Adobe Credentia l It should validate successfully Reviewing the Adobe data The Scheduled Job "SAM - Import User Subscriptions" is responsible for pulling the data from Adobe Subscriptions https:// .service-now.com/nav_to.do?uri=sys_trigger.do?sys_id=35e27eea1b697010920f85d5604bcbd1 Once the above configuration is successful, we may execute the "SAM - Import User Subscriptions" job which executes and get the information from all the integrations Executing "SAM - Import User Subscriptions" might take longer time than expected as it verifies all the integrated subscriptions We can also run a Back Script with the below entry to only retrieve the Adobe Subscription Navigator >> System Definition >> Scripts-Background Enter the below on the Run Script new SamImportUserSubscriptionsAdobe().process(); Run Script Test the data under the Adobe Subscription Navigator >> SaaS License >> All User Subscriptions (samp_sw_subscription_list.do) Search for the Subscription Profile from which the Integration Profile created and we can see the data imported. Additional resources KB1001921: JWT Token is incorrectly formatted, and can not be decoded..invalid token (SAMP Adobe Integration Profile) Integrate with Adobe Cloud - Product documentation