Virtual Agent - MS teams - Fonts,colors,buttonsDescriptionAre the fonts /colors for the welcome messages that are displayed in the MS teams can be modified ?Can we remove the 'help' button as well similar to the guest button. (similar to KB0859534)InstructionsQuestion 1: If the fonts /colors for the welcome messages that are displayed in the MS teams can be modified?Ans: The text can be made Bold (**text**) or italic (*italic*). No option to change the fonts/colors. More details: Following is the syntax to make the Text Bold or Italic E.g: Suppose the user has a message like "Hi, I'm your Virtual Agent. Let me know how I can help you today."In order to make "Virtual Agent." Bold and "help" in Italics follow the given steps: Go to the "sys_ui_message" table.Find the record for "Hi, I'm your Virtual Agent. Let me know how I can help you today."Change the required text under "Message" as below Hi, I'm your **Virtual Agent.** Let me know how I can *help* you today.i.e to Make the text as Bold , use **...** - like **Virtual Agent.**to make the text Italic use *...*. -- like *help* Question 2: Can we remove the 'help' button as well similar to the guest button? Ans: No. If "Continue As Guest" is already removed, the user can't remove the Help or Checkout Tips button.Additional Informationhttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859534