How to show different greeting messages with respective portalsIssue In "Custom greetings and setup" unable to add condition on "Default chat experience" as it is visible read only ReleaseAll releasesCauseThe issue is happening due to below OOB data policy which makes visible read only on condition with OOB "Default chat experience" https://instance.service-now.com/nav_to.do?uri=sys_data_policy2.do?sys_id=3757909353651010a813ddeeff7b1222ResolutionOn making OOB data policy 'inactive' the condition field will be writable and can able to add the condition in "Default chat experience" with respective portal to show the greeting message https://instance.service-now.com/nav_to.do?uri=sys_data_policy2.do?sys_id=3757909353651010a813ddeeff7b1222 For example: You can add the condition in Default chat experience to show the greeting message only with the 'sp' portal Condition as - Portal is 'sp'