How to check the offer details and rejections for a particular work item?Summary>After the interaction is transferred to the live agent, the work item is offered to the available agent. >If the work item is not accepted by the first agent then it gets transferred to an available agent >And the details of the work item who it was offered and why it was rejected can be checked on that particular work item by configuring related lists on the form of the awa_work_item table and the steps are as below: Navigate to the awa_work_item table and open any recordConfigure -> Related listsAdd the Work Item Rejection->Work item and offer details ->Work itemNow you can see on the form all the details of the work item who it was offered and also the rejections >The below is the work item form where the related lists are configured >Offer details for a wok item are stored in awa_offer_details table where you can check details related to the agent it was offered. >Rejection details are stored in the awa_work_item_rejection table and on the work item if it is configured, all the details related to the agent it was offered and why it was rejected can be checked