Unable to upgrade the Mid Server with Handshake failure errorIssue When you upgrade the Mid Server to a higher Version and it gets failed to upgrade with the below error : Agent log : 10/08/21 13:16:10 (115) StartupSequencer WARNING *** WARNING *** Request not sent to uri= https://onstest.service-now.com/InstanceInfo.do?SOAP : javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure 10/08/21 13:16:10 (115) StartupSequencer SEVERE *** ERROR *** SOAP Request: <SOAP-ENV:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:tns="http://www.service-now.com/GetMIDInfo" xmlns:m="http://www.service-now.com" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"><SOAP-ENV:Body><m:execute></m:execute></SOAP-ENV:Body></SOAP-ENV:Envelope> 10/08/21 13:16:10 (116) StartupSequencer SEVERE *** ERROR *** SOAP Response: Status code=0, Response body=null 10/08/21 13:16:10 (116) StartupSequencer SEVERE *** ERROR *** Problem invoking InstanceInfo on https://onstest.service-now.com/: Please check that the InstanceInfo page exists in the sys_public table and active="true". 10/08/21 13:16:10 (116) StartupSequencer SEVERE *** ERROR *** Request not sent to uri= https://onstest.service-now.com/InstanceInfo.do?SOAP : javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure (Network Configuration issue) Please check that the MID server can ping the instance: https://onstest.service-now.com/ You may also need to configure the network that the MID server uses to allow traffic over TCP port 443. 10/08/21 13:16:10 (116) StartupSequencer SEVERE *** ERROR *** test failure java.lang.IllegalStateException: Unable to connect to instance. at com.service_now.mid.services.StartupSequencer.runTests(StartupSequencer.java:661) at com.service_now.mid.services.StartupSequencer.startupSequencerRunnable(StartupSequencer.java:717) at java.base/java.lang.Thread.run(Thread.java:834) ResolutionRun the below commands on the Windows host machine : Test-NetConnection -Port 80 -ComputerName "ocsp.entrust.net" -InformationLevel "Detailed" Test-NetConnection -Port 443 -ComputerName "instance.service-now.com" -InformationLevel "Detailed" If both the above commands failed to execute : 1. You need to check with your Windows Admin team to check if any firewall is blocking to reaching the instance.2. Also need to check with your Network team for any ports blocking on the target device.