While creating a trigger condition on the case table, the user is unable to select the "Contact"(greyed out) field as in "User field" - Support and Troubleshooting

While creating a trigger condition on the case table, the user is unable to select the "Contact"(greyed out) field as in "User field" Issue While creating a trigger condition on the case table, the user is unable to select the "Contact" field as in "User field".

Release Seen in Rome & Quebec

Cause The reference qualifier for the user_field is : allow_references=true,reference_types=sys_user As the reference qualifier has reference_types=sys_user the other are greyed out. https:// .service-now.com/sys_dictionary.do?sys_id=1e96cabd871730106662326d0ebb35cd%26sysparm_view=advanced

Resolution Post removing reference_types=sys_user from the reference qualifier the contact field is selectable.

Related Links Configure a trigger condition for a survey https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/survey-administration/task/t_CreateATriggerCondition.html