Agent Workspace - Glideform "addOption" method doesn't work if the dictionary entry is dependent on another field - Known Error

Agent Workspace - Glideform "addOption" method doesn't work if the dictionary entry is dependent on another field Description Agent Workspace - Glideform "addOption" method doesn't work if the dictionary entry is dependent on another field

Steps to Reproduce

> Add the "Category" field on the Incident form dependent on the "Service" field. > Add the dependencies to the choices. > Now create an On Change client script on Assignment group and use Glideform "addOption"/"removeOption" on the category choices based on the "Assignment group" and "Service". > Observe that the "addOption"/"removeOption" work only in the UI 16 but not in the Agent Workspace.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.