How to notify the end user if no agent accepted the chat and hence chat gets cancelled automatically in the queue?Issue When the end-user initiates a chat, and the available agents do not accept his/her chat in Agent Workspace(no reassignment) because they are busy, the chat session gets closed after maximum wait time. Observed that in one of their instance, had an option to set "Max wait time message" on the awa_queue, but the same option was not available in the other instance. This article will detail how that is possible. ReleaseQuebec, RomeCauseOn the Rome release, there was a product enhancement introduced. This enhancement is adding the "Max wait time message" column on awa_queue and allowing message configuration when chat max timed out on the queue. If your instance is on Pre-Rome release, you will not have this feature and above-highlighted field on awa_queue table.ResolutionPlease upgrade the instance to Rome+ release to get the new feature with "Max wait time message".