How to Activate Asset Lifecycle and Return Merchandise Authorization (RMA) ManagementSummaryThis article provides steps to activate the Asset Lifecycle module in order to manage Return Merchandise Authorization (RMA) Return Merchandise Authorization (RMA) Automate and simplify RMA processes A return merchandise authorization (RMA) gives businesses the ability to repair, replace, or return products if they arrive faulty or broken, don't meet expectations, or if hardware breaks down in the field during the warranty period. With ServiceNow Hardware Asset Management (HAM), gain support for your RMA processes with automated, prescriptive workflows to reduce manual tasks associated with tracking assets being returned or fixed in the field.InstructionsFor getting Asset lifecycle and Return Merchandise Authorization (RMA) management requires Hardware Asset Management plugin . Steps to install: Navigate to Filter NavigatorSearch for Plugin'sFind, "Hardware Asset Management plugin"Install Hardware Asset Management pluginSee the Asset lifecycle in the self-service ➔ Service Catalog Related LinksList of pluginsRMA WorkflowSubmit RMA Request