Agent Inbox is not visible or it shows a blank section when it is clicked on Agent WorkspaceIssue Agent Inbox is not visible or it shows a blank section when it is clicked on Agent Workspace. Please see the Agent Inbox icon in the screenshot below: ReleaseTested on the Rome Patch 1. But, the information provided applies to some of the earlier releases too.CauseDifferent issues may cause the inbox to disappear. Please see the resolution section to see them.Resolution-The agent does not have the "awa_agent" role. Please make sure that the user has the "awa_agent" role assigned. -The "glide.awa.enabled" system property is false. Please make sure that the "glide.awa.enabled" system property is set as true. -The "Inbox" module is inactive or it is only visible to certain roles. To check this: Go to the "Workspace Experience > Administration > All Workspaces"Open the "Agent Workspace" recordScroll down and open the "Workspace Modules" related list. Add it to the layout if it is not visible.Make sure that the "Inbox" module is active.Open the Inbox record and ensure that the Roles field includes the "awa_agent" role. -Inbox UX Custom Content Extension is inactive in the "sys_ux_custom_content_root_elem" table. The Inbox icon is still visible when this issue occurs. But, the content of the inbox becomes blank. For instance, the presence states would not be visible. Launch the "sys_ux_custom_content_root_elem" in the list view.Find the Inbox record associated with the "sn-inbox" component and ensure that it is active.