Virtual agent - Links not showing in Pre-Chat Survey in Introduction and End note - Quotes showing as ASCII code in Pre-Chat Survey Designer Introduction - Known Error

Virtual agent - Links not showing in Pre-Chat Survey in Introduction and End note - Quotes showing as ASCII code in Pre-Chat Survey Designer Introduction Description Links do not show up in Pre-Chat Survey in Introduction and End note in Virtual agent, and quotes are displayed as ASCII code in Pre-Chat Survey Designer Introduction.

Steps to Reproduce

Ensure that you are on an Orlando instance where survey and virtual agent plugins are available. Create a chat survey. Navigate to the Virtual Agent Satisfaction Survey and assign it to system admin or itil user. Navigate to the section introduction and end notes and enter a URL link. 5. Navigate to $sn-va-web-client-app.do. Notice the introduction will appear as a string without the HTML link. Go to "Collaboration -> Pre-Chat Survey". Click the "New" button to create a new Chat Survey, "Virtual Agent Satisfaction Survey". Click to open "Virtual Agent Satisfaction Survey". Change the Introduction to "testsnc", 'testsnc'. Go to '/sp' Portal. Add "Virtual Agent Service Portal Widget" Widget to the Portal. Start a Virtual Agent Conversation. Notice the quotes. Workaround There is no workaround available. This problem is fixed in all currently supported releases. Review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.