Rome Patch 4: Known Errors



Rome Patch 4 : Known Errors

This article presents notable known errors in  Rome Patch 4, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Rome Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0750004PRB1320637MID ServerA MID Server upgrade that includes a new JRE version will overwrite the cacerts file
KB0827747PRB1408516MID ServerMID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable
KB0864187PRB1417416Platform RuntimeJVM that are locked on OCSPCheckedCertificateCache are not released, leading to import schedules taking exponentially longer
KB0870330PRB1456540Core PlatformChanging the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table
KB0955106PRB1459050Project ManagementIncident priority calculation does not work after a Paris/Quebec upgrade from a pre-Paris version
KB0963486PRB1502013MID ServerECCSender can fail to insert inputs into the ECC Queue due to Invalid byte 2 of 4-byte UTF-8 sequence, blocking all inputs from then on, leaving MID Server effectively Down
KB0998702PRB1536553ArchivingIf not all app nodes upgrade to Rome, the new CMDB Data Manager's "Archive Configuration Items" archive rule can run and archive the whole CMDB
KB1001196PRB1544350App Template FrameworkTemplateScriptableAPI can cause deadlock in certain conditions on cache clears
KB1001193PRB1547033Activity StreamUpgrading Rome instances results in a 'record not found' error in Agent Workspace
KB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automatically
KB0713179PRB1240595ListsM2MList ajax call fails with a large set of m2m_selected_ids values
KB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)
KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property
KB0958489PRB1281005Agent WorkspaceAttachment - Attachments are not copy into Incident from Interaction
KB0754246PRB1316881Authorization/Legacy ACLsVA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display
KB0721421PRB1318176Asynchronous Message BusThe Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy
KB0752975PRB1324263Upgrade Engine IssuesApplication upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version
KB0755212PRB1346619Virtual Agent PlatformThe virtual agent closes the chat when the option "I want something else" is clicked
KB0755203PRB1350354Core PlatformBusiness Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar Generated
KB0755216PRB1352033Agent WorkspaceA record can not be opened from a list if the first column is an empty/null non-reference field
KB0755855PRB1353927Event ManagementEvent Management dashboard is not loading and multiple EM impact jobs are stuck
KB0831991PRB1362288Design Systemnow-label-value: Reads content twice due to native title="" attribute [#1267]
KB0783073PRB1362325Asynchronous Message BusA Virtual Agent chat client isolated in own window loses session due to lack of HTTP activity on WebSockets
KB0793158PRB1362706Performance AnalyticsPA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available"
KB0793453PRB1368103Dashboards and Home Pages[Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus
KB0793177PRB1369986Performance Analytics[waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of content
KB0793317PRB1373680Project Portfolio ManagementClicking on 'New' button for creating a Funding Entity takes more than 5 seconds to load the new form
KB0827777PRB1374360PatternsThe cmdb_ci_os_packages identifier is set to Independent causing packages to incorrectly be marked as duplicates
KB0793289PRB1375768Performance AnalyticsExporting to PDF does not include the data visualization patterns when they are employed on graphs
KB0793928PRB1377661Performance Analytics[ORL_PAR_Must_Fix] The bar chart renders differently in Safari when the widget size is not 'Auto'
KB0962923PRB1390309DiscoveryDiscovery and the Identification and Reconciliation Engine can create orphaned relationships where the parent/child sys ID is null, empty, or invalid
KB0963333PRB1399491Universal RequestIssue with page route map "Standard Ticket Route" not showing up after upgrade on hi cloned test instance and customer cloned upgrade instance
KB0831493PRB1407560Agent WorkspaceAgent workspace form header: links in information are missing their context
KB0831525PRB1408324Activity StreamTime fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers
KB0858627PRB1419577MID ServerThe MID Server Upgrade service doesn't properly detect if the MID Server has fully shut down, and so has issues with file locks when it starts deleting, potentially leaving the MID Server down
KB0859518PRB1425278MID ServerWindows (MSI) MID Server installer download from Internet Explorer browser fails, by trying to load the binary file in the browser window (and DEB files)
KB0860847PRB1434743Automated Test FrameworkATF: Certain events generated by a test (like text indexing) can cause the test to hang
KB0870572PRB1437726Human Resources Service ManagementWCAG 4.1.2 Campaign Content Library - when the value is announced in VoiceOver, the role is needed for users to understand the context
KB0870574PRB1438756UX Runtime[CSM agent refactoring]UIB app config -> client scripting for component isHidden property is not getting honored
KB0870258PRB1440122Flow DesignerRuntime value of date type is coming as datetime, when action executed in Flow.
KB0869818PRB1447447App Core: Calendar ComponentsUnable to move between users listed in calendar timeline view and their individual schedules via keyboard
KB0870578PRB1455578UX Runtime[Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon
KB0870585PRB1458043Application Navigator & Banner FrameWhen added to the visible UI, both the current Application and the current Update Set select lists have no accessible label
KB0870590PRB1458929Performance Analytics[High chart upgrade 8.2.2] Heatmap and geomap visualization are broken
KB0966593PRB1477967UI BuilderClient Scripts do not save when using UIB in Firefox
KB0966596PRB1485591ListsSimple - List component is not available in the Dashboard Builder
KB0959468PRB1489024MID ServerIn Quebec : MID Server upgrade stops if PowerShell tests in Pre-upgrade check failed, PowerConsole remains busy, and closing the PowerShell session fails
KB0999425PRB1491352Human Resources Service ManagementHRSM Core Case AWA - When sn_hr_core.impersonateCheck is set to 'true' sn_hr_core_case work assignment is automatically rejected with reason 'No access'
KB0960483PRB1491553Flow DesignerSys_flow_log copies the entries from syslog tables created at the same time of the flow context without any relation
KB0966598PRB1492041Mobile PlatformMobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected
KB0962112PRB1492161ApprovalsQuebec Upgrade- Delays occur when opening the self-service 'My Approvals' page
KB0993213PRB1492353Platform LicensingInconsistencies with auto-calculation of per-user subscription allocation (System Entitlement)
KB0961235PRB1495080Change ManagementThe CAB Workbench does not show any historical agenda items for past CAB meetings after upgrading to Quebec
KB0963581PRB1502371MID ServerMID Server in Down state when using the Oracle Java JDK JRE version 11.0.10 or 11.0.11
KB0966769PRB1509511Service PortalThe Service Portal widget input object is initialized instead of undefined when the widget is first loaded via 'spUtil.get()'
KB0994386PRB1516423Reporting[Wont Fix][Legacy WHTP] Multi-pivot report exporting fails intermittently -
KB0995569PRB1521761MID ServerECC Sender can fail to insert inputs into the ECC queue, which blocks all inputs and causes performance degradation on the MID Server
KB0998632PRB1525232Database ConnectionsAfter upgrading to Quebec, the query patterns changed for RLQuery result in performance issues for some instances
KB0999528PRB1525302Flow DesignerUsers are unable to publish a flow with multiple nested subflows, and execution details are slow to load
KB0998816PRB1533285Software Asset Management ProfessionalAdobe Subscription Pull - Users observe inaccurate and inefficient handling for rate-limit errors
KB0999154PRB1535375Human Resources Service ManagementRome - Under certain circumstances, the Bulk Case Request creation in Rome fails with an error
KB0999273PRB1538125MID ServerMid Server fails to check that the temporary Upgrade process is running properly before shutting itself down, causing MID Server Down
KB0999533PRB1538748Core Platform[Upgrade to Rome] The error message, 'Unable to find UI Action with name XXXX on table YYYY', displays when the domain separation plugin is activated
KB1000763PRB1541989Benchmarks ApplicationWhen loading the benchmarks dashboard we are seeing 4 red warning relating to the KPI Overview widget page - Failing widget: 'KPI Overview List' (769e08755b2322003d1c484c11f91aa0)
KB1000850PRB1542576Application Installation EngineWizard Launcher loads a blank page in Rome
KB1001165PRB1546744Flow DesignerError occured while parsing Json string to map on Powershell Steps as JSON Val Encoding is not applied
KB0523398PRB579732EmailEmail Client displays an empty window
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0596799PRB653427Server Side ScriptingIn List choice UI action on a related list, global variable 'current' does not work in List v2
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0598781PRB678273Update SetsDeleting a nonexistent Ui View via update set deletes the main section of Default View instead
KB0598169PRB679363Human Resources Service ManagementPossible data loss during reparenting hr_case to sm_order
KB0597376PRB689086Core PlatformDeletion of a user record can cause a cascade effect that affects form layouts.
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0598769PRB725968PersistenceCannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables
KB0639500PRB734026UI ComponentsHTML5 in IE11: mp4 or webm uploaded videos fail to render