Rome Patch 4: Known Errors - Known Error

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Rome Patch 4 : Known Errors

This article presents notable known errors in Rome Patch 4, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Rome Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0750004 PRB1320637 MID Server A MID Server upgrade that includes a new JRE version will overwrite the cacerts file KB0827747 PRB1408516 MID Server MID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable KB0864187 PRB1417416 Platform Runtime JVM that are locked on OCSPCheckedCertificateCache are not released, leading to import schedules taking exponentially longer KB0870330 PRB1456540 Core Platform Changing the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table KB0955106 PRB1459050 Project Management Incident priority calculation does not work after a Paris/Quebec upgrade from a pre-Paris version KB0963486 PRB1502013 MID Server ECCSender can fail to insert inputs into the ECC Queue due to Invalid byte 2 of 4-byte UTF-8 sequence, blocking all inputs from then on, leaving MID Server effectively Down KB0998702 PRB1536553 Archiving If not all app nodes upgrade to Rome, the new CMDB Data Manager's "Archive Configuration Items" archive rule can run and archive the whole CMDB KB1001196 PRB1544350 App Template Framework TemplateScriptableAPI can cause deadlock in certain conditions on cache clears KB1001193 PRB1547033 Activity Stream Upgrading Rome instances results in a 'record not found' error in Agent Workspace KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0684402 PRB1270022 Performance Analytics [DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property KB0958489 PRB1281005 Agent Workspace Attachment - Attachments are not copy into Incident from Interaction KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0721421 PRB1318176 Asynchronous Message Bus The Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy KB0752975 PRB1324263 Upgrade Engine Issues Application upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version KB0755212 PRB1346619 Virtual Agent Platform The virtual agent closes the chat when the option "I want something else" is clicked KB0755203 PRB1350354 Core Platform Business Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar Generated KB0755216 PRB1352033 Agent Workspace A record can not be opened from a list if the first column is an empty/null non-reference field KB0755855 PRB1353927 Event Management Event Management dashboard is not loading and multiple EM impact jobs are stuck KB0831991 PRB1362288 Design System now-label-value: Reads content twice due to native title="" attribute [#1267] KB0783073 PRB1362325 Asynchronous Message Bus A Virtual Agent chat client isolated in own window loses session due to lack of HTTP activity on WebSockets KB0793158 PRB1362706 Performance Analytics PA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available" KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793177 PRB1369986 Performance Analytics [waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of content KB0793317 PRB1373680 Project Portfolio Management Clicking on 'New' button for creating a Funding Entity takes more than 5 seconds to load the new form KB0827777 PRB1374360 Patterns The cmdb_ci_os_packages identifier is set to Independent causing packages to incorrectly be marked as duplicates KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0793928 PRB1377661 Performance Analytics [ORL_PAR_Must_Fix] The bar chart renders differently in Safari when the widget size is not 'Auto' KB0962923 PRB1390309 Discovery Discovery and the Identification and Reconciliation Engine can create orphaned relationships where the parent/child sys ID is null, empty, or invalid KB0963333 PRB1399491 Universal Request Issue with page route map "Standard Ticket Route" not showing up after upgrade on hi cloned test instance and customer cloned upgrade instance KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0831525 PRB1408324 Activity Stream Time fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers KB0858627 PRB1419577 MID Server The MID Server Upgrade service doesn't properly detect if the MID Server has fully shut down, and so has issues with file locks when it starts deleting, potentially leaving the MID Server down KB0859518 PRB1425278 MID Server Windows (MSI) MID Server installer download from Internet Explorer browser fails, by trying to load the binary file in the browser window (and DEB files) KB0860847 PRB1434743 Automated Test Framework ATF: Certain events generated by a test (like text indexing) can cause the test to hang KB0870572 PRB1437726 Human Resources Service Management WCAG 4.1.2 Campaign Content Library - when the value is announced in VoiceOver, the role is needed for users to understand the context KB0870574 PRB1438756 UX Runtime [CSM agent refactoring]UIB app config -> client scripting for component isHidden property is not getting honored KB0870258 PRB1440122 Flow Designer Runtime value of date type is coming as datetime, when action executed in Flow. KB0869818 PRB1447447 App Core: Calendar Components Unable to move between users listed in calendar timeline view and their individual schedules via keyboard KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0966593 PRB1477967 UI Builder Client Scripts do not save when using UIB in Firefox KB0966596 PRB1485591 Lists Simple - List component is not available in the Dashboard Builder KB0959468 PRB1489024 MID Server In Quebec : MID Server upgrade stops if PowerShell tests in Pre-upgrade check failed, PowerConsole remains busy, and closing the PowerShell session fails KB0999425 PRB1491352 Human Resources Service Management HRSM Core Case AWA - When sn_hr_core.impersonateCheck is set to 'true' sn_hr_core_case work assignment is automatically rejected with reason 'No access' KB0960483 PRB1491553 Flow Designer Sys_flow_log copies the entries from syslog tables created at the same time of the flow context without any relation KB0966598 PRB1492041 Mobile Platform Mobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected KB0962112 PRB1492161 Approvals Quebec Upgrade- Delays occur when opening the self-service 'My Approvals' page KB0993213 PRB1492353 Platform Licensing Inconsistencies with auto-calculation of per-user subscription allocation (System Entitlement) KB0961235 PRB1495080 Change Management The CAB Workbench does not show any historical agenda items for past CAB meetings after upgrading to Quebec KB0963581 PRB1502371 MID Server MID Server in Down state when using the Oracle Java JDK JRE version 11.0.10 or 11.0.11 KB0966769 PRB1509511 Service Portal The Service Portal widget input object is initialized instead of undefined when the widget is first loaded via 'spUtil.get()' KB0994386 PRB1516423 Reporting [Wont Fix][Legacy WHTP] Multi-pivot report exporting fails intermittently - KB0995569 PRB1521761 MID Server ECC Sender can fail to insert inputs into the ECC queue, which blocks all inputs and causes performance degradation on the MID Server KB0998632 PRB1525232 Database Connections After upgrading to Quebec, the query patterns changed for RLQuery result in performance issues for some instances KB0999528 PRB1525302 Flow Designer Users are unable to publish a flow with multiple nested subflows, and execution details are slow to load KB0998816 PRB1533285 Software Asset Management Professional Adobe Subscription Pull - Users observe inaccurate and inefficient handling for rate-limit errors KB0999154 PRB1535375 Human Resources Service Management Rome - Under certain circumstances, the Bulk Case Request creation in Rome fails with an error KB0999273 PRB1538125 MID Server Mid Server fails to check that the temporary Upgrade process is running properly before shutting itself down, causing MID Server Down KB0999533 PRB1538748 Core Platform [Upgrade to Rome] The error message, 'Unable to find UI Action with name XXXX on table YYYY', displays when the domain separation plugin is activated KB1000763 PRB1541989 Benchmarks Application When loading the benchmarks dashboard we are seeing 4 red warning relating to the KPI Overview widget page - Failing widget: 'KPI Overview List' (769e08755b2322003d1c484c11f91aa0) KB1000850 PRB1542576 Application Installation Engine Wizard Launcher loads a blank page in Rome KB1001165 PRB1546744 Flow Designer Error occured while parsing Json string to map on Powershell Steps as JSON Val Encoding is not applied KB0523398 PRB579732 Email Email Client displays an empty window KB0549804 PRB630133 Workflow In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11 KB0596799 PRB653427 Server Side Scripting In List choice UI action on a related list, global variable 'current' does not work in List v2 KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected KB0598781 PRB678273 Update Sets Deleting a nonexistent Ui View via update set deletes the main section of Default View instead KB0598169 PRB679363 Human Resources Service Management Possible data loss during reparenting hr_case to sm_order KB0597376 PRB689086 Core Platform Deletion of a user record can cause a cascade effect that affects form layouts. KB0623129 PRB718318 System Applications Unable to launch Studio via Studio module when UI11 is enabled KB0598769 PRB725968 Persistence Cannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables KB0639500 PRB734026 UI Components HTML5 in IE11: mp4 or webm uploaded videos fail to render