Ticket are not created by SNOWSummaryTickets are not getting created in production instance of servicenow for the specific subjectRelated LinksThe most probable cause is the inbound email action that was used for these incidents; is using the "subject" of the email as the "condition" and it might have got changed the subject. That can affect the incidents coming through. Solution - 1. Either update that inbound action with the new subject 2. Or add the new subject in addition to the old one.