How to add multiple keywords/commands that will show you the Greeting topic in Virtual Agent integration with MS TeamsSummaryBy default, MS Teams recognizes the below commands for Virtual Agent integration: Hi - To start a new conversationAgent - To connect to live agenthelp - To request some help using the botBye - To end the conversationLogout - Unlink the messaging account from ServiceNowNotifications - To enable and disable notificationsRestart - Terminate a current topic flow, and start a new conversationReleaseAll supported releases.InstructionsIf the requirement is to add multiple other commands to perform the same activities then: 1. Navigate to sys_cs_contextual_action_list.do 2. Under the Commands column, edit the commands with comma-separated values. Related LinksOnce this is enabled, on the MS Teams you would see the message as below with the newly added commands. It is not recommended to add utterances to the greeting topic via NLU. The reason being the commands to start and end a conversation can only be configured here - sys_cs_contextual_action.