How to add multiple keywords/commands that will show you the Greeting topic in Virtual Agent integration with MS Teams


Description

By default, MS Teams recognizes the below commands for Virtual Agent integration:

Release or Environment

All supported releases.

Instructions

If the requirement is to add multiple other commands to perform the same activities then:

1. Navigate to sys_cs_contextual_action_list.do

2. Under the Commands column, edit the commands with comma-separated values.

Additional Information

Once this is enabled, on the MS Teams you would see the message as below with the newly added commands.

It is not recommended to add utterances to the greeting topic via NLU.

The reason being the commands to start and end a conversation can only be configured here - sys_cs_contextual_action.