Unable to copy resolution information in incident even if set com.snc.incident.copy.attributes propertyIssue The resolution information in incident are not copied even after added ",knowledge,close_code,close_notes,resolved_by,resolved_at" to the following property value to copy the resolution information in incident.--------Name : com.snc.incident.copy.attributesDesc : List of attributes (comma-separated) that will be copied from the originating incident--------CauseDefinition of the Script Include to ignore some fields while a Copy functionality is being done:IncidentUtilsSNCScript in the Script Include responsible:ALWAYS_IGNORE_ATTRS: ALWAYS_IGNORE_ATTRS:['active', 'additional_assignee_list', 'child_incidents', 'close_code', 'close_notes', 'closed_at', 'closed_by', 'created', 'created_by', 'hold_reason', 'knowledge', 'made_sla', 'notify','number', 'opened_at', 'opened_by', 'reassignment_count', 'reopen_count', 'resolved_at', 'resolved_by', 'sys_id', 'sys_domain', 'sys_mod_count', 'time_worked', 'updated', 'updated_by', 'watch_list', 'work_notes_list'],ResolutionThis script can be over-ridden in Script Include: IncidentUtils Remove Attributes which ever you would like to copy ALWAYS_IGNORE_ATTRS:['active', 'additional_assignee_list', 'child_incidents', 'close_code', 'close_notes', 'closed_at', 'closed_by', 'created', 'created_by', 'hold_reason', 'knowledge', 'made_sla', 'notify','number', 'opened_at', 'opened_by', 'reassignment_count', 'reopen_count', 'resolved_at', 'resolved_by', 'sys_id', 'sys_domain', 'sys_mod_count', 'time_worked', 'updated', 'updated_by', 'watch_list', 'work_notes_list'],