Unable to copy resolution information in incident even if set com.snc.incident.copy.attributes propertyIssue Resolution information in an incident is not copied even after adding `,knowledge,close_code,close_notes,resolved_by,resolved_at` to the `com.snc.incident.copy.attributes` system property. This property is described as follows: Name : com.snc.incident.copy.attributesDescription : List of attributes (comma-separated) that will be copied from the originating incident Release All Cause The `IncidentUtilsSNC` Script Include defines an `ALWAYS_IGNORE_ATTRS` array that explicitly excludes certain fields from the copy operation. Fields in this array are blocked from being copied regardless of what is configured in the `com.snc.incident.copy.attributes` property. The following fields are always ignored: ALWAYS_IGNORE_ATTRS: ['active', 'additional_assignee_list', 'child_incidents', 'close_code', 'close_notes', 'closed_at', 'closed_by', 'created', 'created_by', 'hold_reason', 'knowledge', 'made_sla', 'notify', 'number', 'opened_at', 'opened_by', 'reassignment_count', 'reopen_count', 'resolved_at', 'resolved_by', 'sys_id', 'sys_domain', 'sys_mod_count', 'time_worked', 'updated', 'updated_by', 'watch_list', 'work_notes_list'], Resolution To allow resolution fields to be copied, override the `IncidentUtils` Script Include and remove the fields you want to copy from the `ALWAYS_IGNORE_ATTRS` array.To allow resolution fields to be copied, override the `IncidentUtils` Script Include and remove the fields you want to copy from the `ALWAYS_IGNORE_ATTRS` array.