Patching & Upgrades Landing PageSummaryStaying Current with ServiceNow: Upgrade & Patching Programs To ensure your ServiceNow instance remains secure, stable, and supported, it’s important to stay current with patches and upgrades. ServiceNow offers different types of upgrade changes—some are managed for you (like End of Life and Patching changes), while others give you full control (like manual upgrades or early release programs). Below is a breakdown of each change type, along with links to helpful resources so you can better plan, prepare, and succeed with your upgrade strategy. End of Life (EOL) Upgrade Changes These upgrades are scheduled by ServiceNow to move instances off unsupported versions. Why it matters:Staying on supported versions ensures access to security updates and product support. EOL Program Overview – video & article (KB0743178)EOL Program – FAQs (KB0610454)Upgrading an instance – video Patching Changes These are low-risk, automated updates that keep your instance secure and up to date within the current release family. Why it matters:Patches include security fixes, performance improvements, and bug fixes with minimal disruption. Patching Program Overview – video & slides (KB0743171)Patching Program – FAQs (KB0696901)Security and the Importance of Patching – videoManaging ServiceNow Security Patching and End-of-Life Upgrades (KB0995477) Other Upgrade Changes These upgrades are initiated by you, offering more flexibility and control. They also include early access programs and guided upgrade support. Why it matters:Ideal for planning your own upgrade timelines or getting hands-on support and early release previews. How to Manage and Schedule Instance Upgrades – article (KB0541128)Upgrade Assist Program – FAQs (KB0788171) & User Guide (KB0786211)Early Release Program: Overview (KB0718545)FAQs (KB0635446)Release Testing Preview (KB0717787)Early Availability (KB0635444) Additional Resources Patching & Upgrades Fundamentals – videoUnderstanding Unsupported ServiceNow Releases and the Patch Lifecycle (KB2178823)Upgrade and Update Policy – article (KB0783520)Upgrades and Patching CommunityUpgrade Easily SiteRelease Cycle – article (KB0547244)Contacting the Patching and Upgrade Support team – (KB1644913)