Field not present and large space shows in exported PDF when there are consecutive 40 elements without split on the form - Known Error

Field not present and large space shows in exported PDF when there are consecutive 40 elements without split on the form Description When attempting to export a form as a PDF, the field is not present in the downloaded pdf file if the View Layout has a "|- begin_split -|" without a matching "|- end_split -|".

If one of the form sections has consecutive 40 elements, without any split, then if exported it as PDF, will show large blank space at the beginning of page 1.

Steps to Reproduce

1. On any incident form, create a new view. Cam be tried on Default view as well. 2. Add 30 consecutive elements in a section, without any split element, so that there is total 40 elemnents are in consecutive order. 3. Save the form layout. 4. try exporting the record as PDF. 5. In the exported file, see the page 1. There is a huge space. (attached sample pdf file) 6. Try removing one element from those serial 40 elements. Then try step 4, notice the space is gone.

NOTE: This is specific to views. If there is no change in the Default view's layout, there is no issue when exporting from Default view.

1. Go to Knowledge -> Articles -> Published -> Open any KB article. 2. Click on the context menu > Configure > Form Layout 3. Select the "|- begin_split -|" field from the Available list and click on the Add button. 4. Move the field in order to be positioned before the field "Article body". 5. Save the view and return to the form. 6. Right click on the form header and select: Export > PDF (Portrait). The download pdf will not contain the fields after "|- begin_split -|" because there is no matching "|- end_split -|".

Workaround After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make this decision lightly, and we apologise for any inconvenience.

For the KM use case, the workaround is the following: 1. Click on the context menu > Configure > Form Layout. 2. Select the "|- end_split -|" field from the Available list and click on the Add button. 3. Move the field in order to be positioned after the fields that are not available in the pdf. 4. Make sure that every "|- begin_split -|" has a matching "|- end_split -|".